Author Topic: Unable to reset pin and pin is forgotten  (Read 561 times)

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Offline Viivika

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Unable to reset pin and pin is forgotten
« on: November 15, 2017, 11:49:36 PM »
I have locked my Avast mobile security with pin and pin is forgotten. When I try to reset pin, and login with Google, it only resets pin tries, it does not allow to insert new pin but asks for pin again.  When I log in on my Avast account, I cannot see this device(tablet) listed in my devices. I only see my phone.

Offline Tereza V.

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Re: Unable to reset pin and pin is forgotten
« Reply #1 on: November 16, 2017, 04:30:30 PM »
Hi Viviika, thanks for pointing this out, we have forwarded the issue to our developers.
In the meantime, you should be able to simply reinstall the app, which will fix the problem.

Offline Viivika

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Re: Unable to reset pin and pin is forgotten
« Reply #2 on: November 16, 2017, 11:10:54 PM »
Thank you. I restarted the tablet and uninstalled it with help of  one file explorer app (Google play I had locked) . Using the app now again :)

Offline Tereza V.

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Re: Unable to reset pin and pin is forgotten
« Reply #3 on: November 18, 2017, 05:52:20 PM »
Glad to hear that, thanks for letting me know!