Author Topic: Canceling subscription?  (Read 414 times)

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Offline Mel26

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Canceling subscription?
« on: November 18, 2017, 03:47:14 AM »
Hello. I'm trying to cancel my Avast Cleanup subscription and its not letting me and theres no real other way to reach anyone from a customer service point of view. Can someone help me before my card is charged? :\

Offline Raeken

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Re: Canceling subscription?
« Reply #1 on: November 18, 2017, 04:04:10 AM »
« Last Edit: November 18, 2017, 04:07:31 AM by Raeken »
Windows 10 Pro - Version 1709 - 64 Bits | macOS High Sierra - Version 10.13.2 | Avast SecureLine VPN - Standalone

Offline Serkan10

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Re: Canceling subscription?
« Reply #2 on: November 27, 2017, 06:46:28 AM »
i have the same problem.
i click cancel auto renewal it loads for ever.than says "We're sorry, we couldn't cancel your Auto-renewal subscription."



been trying to cncel this for a week now.
what should i do?

Offline Raeken

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Re: Canceling subscription?
« Reply #3 on: November 27, 2017, 09:09:42 PM »
Serkan10, contact suppport: https://support.avast.com/en-us/contact

They can take a few days to handle your situation.  ;)
Windows 10 Pro - Version 1709 - 64 Bits | macOS High Sierra - Version 10.13.2 | Avast SecureLine VPN - Standalone