Bluescreen during complete scan

[REDACTED]

Hello everyone,

i have a problem with the "complete scan" function.
Everytime I try to run this scan my PC bluescreens around 20% into the scan.

The bluescreen message is:

page_fault_in_nonpaged_area

in aswSP.sys

The complete scan fuction is the only time i have ever encountered a bluescreen on my win10 this far.
I have tried three times now and ran into this error every time.

What can i do?

Thank you for your help and time,

Zarrock

[Asyn]

- Which Avast..? (Free/Pro/IS/Premier)
- Which version..?
- OS..? (32/64 Bit..? - which SP/Build..?)
- Other security related software installed..?
- Which AV(s) did you use before Avast..?

[REDACTED]

Avast Free

17.8.2318 (build 17.8.3705.249)

Win 10 Pro 64

No other security software

Avast free was the first and only installed security software after a clean reinstallation of win10

Thank you for your help

[Asyn]

1. Download Avast Free Antivirus: https://files.avast.com/iavs9x/avast_free_antivirus_setup_offline.exe
2. Follow instructions: https://www.avast.com/uninstall-utility (Run this tool for all prior installed Avast versions..!!)
3. Reinstall Avast with the downloaded installer from point 1.
4. Reboot.

[REDACTED]

Will try
Thank you

[Asyn]

You're welcome.

[REDACTED]

Ok thank you.

It seems to work now. Usually it would have crashed by now

[Asyn]

Sounds good, thanks for the feedback.

[REDACTED]

Yep everything confirmed working.

Thank you so much for your help and time

[Asyn]

NP, glad I could help.