Author Topic: Avast Mac Sierra 10.12.6 incremental update continual failure....  (Read 576 times)

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Offline rjpelectronics

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I have this issue since the latest program update it keeps wanting to download the full package. Is there a problem here ???
I have screen shots of the failures if required.

Offline rjpelectronics

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Re: Avast Mac Sierra 10.12.6 incremental update continual failure....
« Reply #1 on: November 21, 2017, 11:20:56 AM »
Just to add the message includes; Warning missing pointer to next patch. Fall back to full package download.
Is there a fix for this or does everyone assume we have unlimited download allowance ??


Offline lukas.hasik

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Re: Avast Mac Sierra 10.12.6 incremental update continual failure....
« Reply #2 on: November 23, 2017, 09:01:23 AM »
AV tries to update incrementally however sometimes it's either more effective to download the full package or it fails in the incremental update process and goes to the latest version immediately.
What is your current "AV version"?
Quality is also a feature.

Offline rjpelectronics

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Re: Avast Mac Sierra 10.12.6 incremental update continual failure....
« Reply #3 on: December 03, 2017, 12:43:10 PM »
Thank you, I have observed with manual update that it does it every time. Version 13.2.    I also have a 10.6.8 machine with a prior version and the incremental updating still works fine there.

Offline lukas.hasik

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Re: Avast Mac Sierra 10.12.6 incremental update continual failure....
« Reply #4 on: December 03, 2017, 10:28:43 PM »
screenshots might help, or the log file /tmp/avastupdate*
PM or email to hasik at avast dot com.
Quality is also a feature.

Offline absmn

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Re: Avast Mac Sierra 10.12.6 incremental update continual failure....
« Reply #5 on: December 07, 2017, 05:27:09 PM »
Hi Lukas,

I have the same problem with Avast for Mac 13.1 (beta channel) on macOS 10.13.1
Everytime when I start a manual VPS update, I see:

Quote
Connecting to repository http://mac-av.u.avcdn.net/mac-av/10_9/vps9
Downloading vps9.lat...
Downloading vps917120700.inf...
Downloading vps917120606.inf...
Warning: Missing pointer to next patch.
Fall back to full package download.

Downloading vps917120700.ful...
Success: VPS updated.
Version: 17120700
Package vps9 updated.
Version: 17120700
Success: Updated.

So every time when I install new VPS files through a manual update, I get the warning 'Missing pointer to next patch'.
Please let me know if you're interested in more log files or a support package.

Offline rjpelectronics

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Re: Avast Mac Sierra 10.12.6 incremental update continual failure....
« Reply #6 on: December 13, 2017, 11:31:03 PM »
I have sent by email the log file I think you need.