Author Topic: "AVAST is Down" again and again and again - every two minutes!  (Read 2207 times)

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Offline anton.hodge

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"AVAST is Down" again and again and again - every two minutes!
« on: November 19, 2017, 04:25:40 PM »
I've seen a lot of discussions about this on various forums lasting many months. I got a new PC yesterday and installed AVAST using my licence (which runs until November 2018). Ironically i just renewed it on the old PC when the whole PC crashed and died. So I have 51 weeks left on a licence - BUT i can't use the licence as it keeps  going down. I've tried the repair - as suggested by others - I've also uninstalled and re-installed and uninstalled and re-installed... but to no avail. Has anyone managed to find a solution, or should i just be giving up, asking for my money back and moving to another provider? Avast has been great for the many years I;ve used it, until now. I've contacted the help centre, but had no response. I use Avast Premium, but i also tried installing the free version and the same thing happens. Help!

Offline bob3160

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Re: "AVAST is Down" again and again and again - every two minutes!
« Reply #1 on: November 19, 2017, 09:20:43 PM »

Repair Avast:
Control Panel> Program and Features (Add/remove program)>Select Avast> Select Repair. Reboot when completed
https://www.avast.com/faq.php?article=AVKB204

If Repair doesn't fix the problem, try the following:
Clean Install of Avast:
https://goo.gl/4Ptzkf
If you need additional help with the Clean Install, watch this:
https://youtu.be/p-h3myRD51A
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 10 Pro v1909 64bit, 24 Gig Ram, 1TB SSD, AvastOmni 20.7.xxx, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq

Offline RejZoR

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Re: "AVAST is Down" again and again and again - every two minutes!
« Reply #2 on: November 20, 2017, 12:22:27 AM »
The license is counting down whether you're actually using it or not from the day you bought it. What's happening with your computer is your own thing.

I'm not sure what you're actually experiencing as a problem to be quite frank, but from what I understand, you have a problem with computer and you can't use it while avast! license is running out...
Visit my webpage Angry Sheep Blog

Offline tomtinker

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Re: "AVAST is Down" again and again and again - every two minutes!
« Reply #3 on: December 28, 2017, 07:45:41 AM »
Same problem here. Started about a month ago. (Nov. 2017) Avast will only stay turned on for about 5 minutes, and then it is turned off, so I've got to constantly watch the tray icon, and restart it every 5 minutes or so. I tried the Repair feature. Didn't work. Reinstalled. Didn't help. Did a "clean" reinstall with the Avast uninstaller in safe mode. Didn't work either. I don't know what else to try. Has anyone found a fix for this?

Offline bob3160

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Re: "AVAST is Down" again and again and again - every two minutes!
« Reply #4 on: December 28, 2017, 02:36:22 PM »
Same problem here. Started about a month ago. (Nov. 2017) Avast will only stay turned on for about 5 minutes, and then it is turned off, so I've got to constantly watch the tray icon, and restart it every 5 minutes or so. I tried the Repair feature. Didn't work. Reinstalled. Didn't help. Did a "clean" reinstall with the Avast uninstaller in safe mode. Didn't work either. I don't know what else to try. Has anyone found a fix for this?
What version of Avast are you using ??? Free or Paid ??? What other security related programs are installed ??? What operating system ???
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 10 Pro v1909 64bit, 24 Gig Ram, 1TB SSD, AvastOmni 20.7.xxx, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq

Offline tomtinker

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Re: "AVAST is Down" again and again and again - every two minutes!
« Reply #5 on: December 29, 2017, 07:55:43 PM »
Using: Avast Free 17.9/ CPU-AMD A10 6800K/ RAM-8gb/ OS: Win 10 Home 64bit/ with MalwareBytes Free 2.2, MalwareBytes Anti-Ransomeware, SuperAntiSpyware, SpyBot Anti-Beacon, and UnhackMe.
« Last Edit: December 29, 2017, 08:03:57 PM by tomtinker »

Offline bob3160

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Re: "AVAST is Down" again and again and again - every two minutes!
« Reply #6 on: December 29, 2017, 08:22:35 PM »
Is this what's installed ???

If not, start by updating to the latest version.
All you need is Avast and Malwarebytes.
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 10 Pro v1909 64bit, 24 Gig Ram, 1TB SSD, AvastOmni 20.7.xxx, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq

Offline tomtinker

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Re: "AVAST is Down" again and again and again - every two minutes!
« Reply #7 on: December 30, 2017, 06:40:22 AM »
Yes, that is the version I am using. See the attachment. I suspect that this problem began when I updated to this version, but I am not exactly sure.

Offline bob3160

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Re: "AVAST is Down" again and again and again - every two minutes!
« Reply #8 on: December 30, 2017, 06:27:27 PM »
Yes, that is the version I am using. See the attachment. I suspect that this problem began when I updated to this version, but I am not exactly sure.
What version of windows are you running ???
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 10 Pro v1909 64bit, 24 Gig Ram, 1TB SSD, AvastOmni 20.7.xxx, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq

Offline tomtinker

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Re: "AVAST is Down" again and again and again - every two minutes!
« Reply #9 on: January 01, 2018, 06:22:48 AM »
Windows 10 Home 64bit
Version 1607, Build 14393.1944

Offline bob3160

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Re: "AVAST is Down" again and again and again - every two minutes!
« Reply #10 on: January 01, 2018, 04:17:31 PM »
Have you considered updating Windows ???
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 10 Pro v1909 64bit, 24 Gig Ram, 1TB SSD, AvastOmni 20.7.xxx, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq

Offline tomtinker

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Re: "AVAST is Down" again and again and again - every two minutes!
« Reply #11 on: January 02, 2018, 08:21:35 AM »
That update apparently hasn't been pushed in this part of the world yet, so I did a manual update.
Unfortunately, it didn't solve the problem. Avast keeps going down every few minutes.

Offline hectic-mmv

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Re: "AVAST is Down" again and again and again - every two minutes!
« Reply #12 on: January 02, 2018, 10:24:44 AM »
Hello,

please can you send us support package
- https://support.avast.com/en-eu/article/33/


Offline tomtinker

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Re: "AVAST is Down" again and again and again - every two minutes!
« Reply #13 on: January 02, 2018, 02:03:39 PM »
Thanks Hectic. I sent in the support package just now, but I can't notify them by email separately because I'm using the free version. Hopefully they'll be willing to troubleshoot it. We'll see...

Offline hectic-mmv

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Re: "AVAST is Down" again and again and again - every two minutes!
« Reply #14 on: January 03, 2018, 01:04:00 PM »
Thanks Hectic. I sent in the support package just now, but I can't notify them by email separately because I'm using the free version. Hopefully they'll be willing to troubleshoot it. We'll see...

Can you send me via personal message the ID of the support package, or just sent it again and post it here