Author Topic: "AVAST is Down" again and again and again - every two minutes!  (Read 2206 times)

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Offline tomtinker

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Re: "AVAST is Down" again and again and again - every two minutes!
« Reply #15 on: January 04, 2018, 06:00:52 AM »
I wasn't sure about the message ID. The instructions on the Avast site say that an ID is generated at Step 1, and that I should include the ID in the description in Step 5. But I didn't receive any message ID until after I submitted the support package, (and neglected to write it down the first time). So I regenerated a new support package. Same thing happened. Then I discovered the ID is part of the file name of the support package.
The ID for my first submission was 8JUOU, and for the second time it was 99I1P. Hope this helps.

Offline tomtinker

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Re: "AVAST is Down" again and again and again - every two minutes!
« Reply #16 on: January 06, 2018, 01:32:57 AM »
One other incidental problem. Don't know if it is relevant or not, but I suppose I should mention it just in case. There are no Avast entries in my WinExplorer context menu, so I cannot easily scan individual files. The entries used to be there, and I used to use them often, but they disappeared. Even the clean reinstall did not restore them.

Online bob3160

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Re: "AVAST is Down" again and again and again - every two minutes!
« Reply #17 on: January 06, 2018, 10:04:09 PM »
One other incidental problem. Don't know if it is relevant or not, but I suppose I should mention it just in case. There are no Avast entries in my WinExplorer context menu, so I cannot easily scan individual files. The entries used to be there, and I used to use them often, but they disappeared. Even the clean reinstall did not restore them.
Do you have this ???

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Offline philippehamon

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Re: "AVAST is Down" again and again and again - every two minutes!
« Reply #18 on: January 06, 2018, 11:00:55 PM »
Hello,
Since a few days, my small icon does not animate anymore.
In the settings the animation is on.
Somebody can help me ?
The same problem with XP and W10.
Thanks a lot

Offline Asyn

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Re: "AVAST is Down" again and again and again - every two minutes!
« Reply #19 on: January 06, 2018, 11:15:10 PM »
...my small icon does not animate anymore.
In the settings the animation is on.
Somebody can help me ?
It's a known bug, nothing to worry about.
Win 8.1 [x64] - Avast PremSec 20.8.2427.B#2 [UI.562] - CC 5.71 - EEK - FF ESR 78.3 [NS/AOS/uBO/PB] - TB 68.12 - SB/CP/SL/DU.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0