Author Topic: Locked out of phone forgot pattern  (Read 413 times)

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Offline supergrass

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Locked out of phone forgot pattern
« on: November 20, 2017, 09:41:14 AM »
I have a galaxy S8. I installed avast paid for the upgrade and was setting up the anti theft, fingerprint and the pattern. I guess i forgot the pattern and can't get back into my phone and it won't let me use my fingerprint because i restarted the phone. If i have to reset it so be it, thats what i get. I tried to factory rest it but i can't even do that, can't get past the pattern screen.

Offline Asyn

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Re: Locked out of phone forgot pattern
« Reply #1 on: November 20, 2017, 10:03:24 AM »
Afaik, AMS uses a PIN not a pattern...
Win 8.1 [x64] - Avast Premier 17.9.2320.Beta#2 - CC 5.38 [OD] - MCS [OD] - EEK [OD] - FF ESR 52.5.2 [NS5/uBO] - Thunderbird 52.5 [EM]
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen und Infos): https://forum.avast.com/index.php?topic=60523.0

Offline supergrass

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Re: Locked out of phone forgot pattern
« Reply #2 on: November 20, 2017, 10:36:28 AM »
pretty sure i set it up to use the pattern. Unfortunately. I know the pin

Offline Asyn

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Re: Locked out of phone forgot pattern
« Reply #3 on: November 20, 2017, 10:44:13 AM »
Hmmm, best you wait for Tereza...
Win 8.1 [x64] - Avast Premier 17.9.2320.Beta#2 - CC 5.38 [OD] - MCS [OD] - EEK [OD] - FF ESR 52.5.2 [NS5/uBO] - Thunderbird 52.5 [EM]
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen und Infos): https://forum.avast.com/index.php?topic=60523.0

Offline supergrass

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Re: Locked out of phone forgot pattern
« Reply #4 on: November 20, 2017, 11:03:06 AM »
will do, thank you for your time

Offline Asyn

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Re: Locked out of phone forgot pattern
« Reply #5 on: November 20, 2017, 12:16:20 PM »
You're welcome.
Win 8.1 [x64] - Avast Premier 17.9.2320.Beta#2 - CC 5.38 [OD] - MCS [OD] - EEK [OD] - FF ESR 52.5.2 [NS5/uBO] - Thunderbird 52.5 [EM]
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen und Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Tereza V.

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Re: Locked out of phone forgot pattern
« Reply #6 on: November 21, 2017, 09:22:00 PM »
Hi, let me check tomorrow, but I am not aware of Anti-Theft using a fingerprint or pattern, either.

The Avast PIN can be restored via Google Account or Avast Account.

If you read this in the meantime, please send me a screenshot of how the app "won't let you use your fingerprint" and also specify what Avast Mobile Security Pro app version you have, thanks.

Offline Tereza V.

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Re: Locked out of phone forgot pattern
« Reply #7 on: November 23, 2017, 01:37:57 PM »
Hi, confirmed - pattern a fingerprint are App Locking features, the Anti-Theft lock-screen requires PIN.

Please send us a screenshot, it will certainly help us explain the isue.