Author Topic: How long before a refund is processed?  (Read 335 times)

0 Members and 1 Guest are viewing this topic.

Offline shinzosangel

  • Newbie
  • *
  • Posts: 1
How long before a refund is processed?
« on: November 22, 2017, 02:10:31 PM »
I was in hospital during my trial of cleanup and couldn't double check that I had it cancelled because I couldn't afford it. Low and behold, it wasn't and I got charged. $64 which was both my food, gas and appointment money which now I have neither and might have to cancel my appointment(which I don't want to do as its important).

How long does it take for them to process the refund request? I submitted it on Tuesday morning.

Offline davecockshutt

  • Newbie
  • *
  • Posts: 1
Re: How long before a refund is processed?
« Reply #1 on: November 22, 2017, 07:55:55 PM »
I have asked for a refund as well as they charged my credit card immediately during a FREE trial

Offline Stellarman

  • Avast team
  • Jr. Member
  • *
  • Posts: 44
Re: How long before a refund is processed?
« Reply #2 on: November 23, 2017, 03:20:12 PM »
Hello,

according to my information in general a refund is processed within 3-7 working days from the moment you receive the refund confirmation email.

Best regards!

Offline Melissa75

  • Newbie
  • *
  • Posts: 1
Re: How long before a refund is processed?
« Reply #3 on: Yesterday at 04:19:24 PM »
I've been charged for free avast cleanup and when I told it to cancel it switched to Premium and I was still charged!! That's two months it has done this to me! Help!! I only have SSI and I've been struggling to get bills paid because of this!!

Offline Asyn

  • Avast √úberevangelist
  • Probably Bot
  • *****
  • Posts: 49365
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: How long before a refund is processed?
« Reply #4 on: Today at 04:35:50 AM »
-> https://support.avast.com/article/24/ (Orders and Renewals)
Win 8.1 [x64] - Avast Premier 17.9.2320.Beta#2 - CC 5.37 [OD] - MCS [OD] - EEK [OD] - FF ESR 52.5.2 [NS5/uBO] - Thunderbird 52.5 [EM]
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen und Infos): https://forum.avast.com/index.php?topic=60523.0