Consumer Products > Avast Cleanup
Trial version will not work nor accept activation code
REDACTED:
I downloaded the trial version of Cleanup, put in the activation code that was sent to me after I put in my payment that will be done after the 30 days, now stuck in an endless loop of trying to sell me the program when I am only 2 days into the 30 day trial version. Plus when I try to do anything with it, the program tells me I have no internet connection when in fact I do.
I have uninstalled the program, cleaned out my registry with CCleaner, rebooted, reinstalled, the same problem. Repeated several times, still the same problem.
What to do?
Cousin Ken:
Some time ago I was offered a free copy of Avast Clean Up but did not receive an activation code and don't know
where to go to resolve the situation.
Is it worth the trouble to resolve the matter.
Ken Hodges
REDACTED:
Since it is a trial version and if it works I would like to purchase it, but right now I am not getting any Avast feedback to fix it, I may have to give up on Avast all together. I got the activation code, put it in and it acts like I didn't activate it. I'll give Avast 72 hours.
Stellarman:
--- Quote from: chinablix on November 24, 2017, 01:13:16 PM ---Since it is a trial version and if it works I would like to purchase it, but right now I am not getting any Avast feedback to fix it, I may have to give up on Avast all together. I got the activation code, put it in and it acts like I didn't activate it. I'll give Avast 72 hours.
--- End quote ---
Hi,
sorry for the late reply.
This is obviously a bug and we know that it is happening to some users but we still don't know why because we are missing debug data which we could use to investigate the problem further.
Would you be so kind and collect the log files from you machine to help us deal with this issue?
Log files are stored here: c:\ProgramData\AVAST Software\Tuneup\log\ and you could then upload it either to your favourite file share or you could use our FTP server ftp.avast.com/ftp/incoming/ (login: anonymous).
Thank you!
REDACTED:
Hello there,
So I recently bought a new computer, bought avast, etc. I have the "Free Version" of avast anti-virus, but I paid for an active license for the clean-up. When I enter the code, it says that my product has been activated. So I go to the premium clean-up, run a scan, it comes back with a few things, I click resolve.. and it says that I have to buy it? I already bought this? Why can I not use it?
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