Author Topic: Cannot save word documents  (Read 862 times)

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Cannot save word documents
« on: November 27, 2017, 12:07:28 PM »
Hi
I have received a customer's pc in for repair.  They have Avast Internet Security installed on their pc with Office 2016.  When they go to save a Word document in documents folder it fails with a permission error.  However when I turn off the "Ransomware Shield" for 10 minutes it allows me to save the document with no issues.  Avast is up to date both database and program.  Is there anything else that i can do please?

Offline Asyn

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Re: Cannot save word documents
« Reply #1 on: November 27, 2017, 12:13:03 PM »
-> https://support.avast.com/article/50/ (Ransomware Shield - FAQ)
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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Re: Cannot save word documents
« Reply #2 on: November 27, 2017, 12:20:43 PM »
Thanks a million Asyn.  Much appreciated.

Offline Asyn

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Re: Cannot save word documents
« Reply #3 on: November 27, 2017, 12:23:51 PM »
You're welcome.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0