Canceling subscription?

[REDACTED]

Hello. I'm trying to cancel my Avast Cleanup subscription and its not letting me and theres no real other way to reach anyone from a customer service point of view. Can someone help me before my card is charged? :\

[Raeken]

You mean... cancel the auto renewal?

Go to: https://my.avast.com/en-us/#licenses then click "Cancel Auto-renewal".

Example:


You can contact support if you want: https://support.avast.com/en-us/contact/

Take a look here:
https://support.avast.com/en-us/product/Avast_Cleanup_Premium
https://support.avast.com/en-us/article/Order-Renew-FAQ
https://support.avast.com/en-us/article/Cancel-auto-renewal

Hope it helps! 

[Serkan10]

i have the same problem.
i click cancel auto renewal it loads for ever.than says "We're sorry, we couldn't cancel your Auto-renewal subscription."



been trying to cncel this for a week now.
what should i do?

[Raeken]

Serkan10, contact suppport: https://support.avast.com/en-us/contact

They can take a few days to handle your situation.