Refund after auto-renewal - Have filled out forms and cancelled auto-renewal

[REDACTED]

I had purchased Avast on an older laptop, and did not receive an email warning me of auto-renewal. Since last year I have purchased a new laptop, and our school offers us free anti-virus and I am using that. I did not want avast, and I do not want it now. I have filled out a refund request many times since the auto-renewal and in over a week have not heard anything back. I have not activated the license for the new product and am still looking for a refund.

The avast request number for my first refund request was 05606308

 

[bob3160]

I had purchased Avast on an older laptop, and did not receive an email warning me of auto-renewal. Since last year I have purchased a new laptop, and our school offers us free anti-virus and I am using that. I did not want avast, and I do not want it now. I have filled out a refund request many times since the auto-renewal and in over a week have not heard anything back. I have not activated the license for the new product and am still looking for a refund.

The avast request number for my first refund request was 05606308

I've reported this post to Avast. Please realize that each new submission restarts the wait time all over again.

[REDACTED]

Thank you, I appreciate it. Just figured that "We will contact you shortly" in reference to my refund request meant within a day or two. Trying not to surpass the 30 day money back mark. Thanks again.

[DavidR]

The crucial date is when you requested the refund, if that is within the 30 day refund period then you will get your refund.

[REDACTED]

I did it the day after haha Thank you!

[DavidR]

You're welcome.