Author Topic: Mail Shield Blocks Outlook Email  (Read 6755 times)

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Mail Shield Blocks Outlook Email
« on: November 28, 2017, 05:43:16 PM »
Since updating to version 17.8.2318 build 17.8.3705.249 this weekend, Outlook mail will not send or receive messages to/from Gmail accounts when Mail Shield is active. Works fine when Mail Shield is turned off or if I turn off the Firewall is turned off. Please fix and advise. Avast Internet Security on Windows 10 PC.
« Last Edit: November 28, 2017, 05:50:18 PM by jsubs7343 »

Offline Pondus

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Re: Mail Shield Blocks Outlook Email
« Reply #2 on: November 28, 2017, 06:04:18 PM »
A truly unsatisfying response to a long-time customer. The Avast update caused the problem and you should update the software with a fix.

Offline Pondus

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Re: Mail Shield Blocks Outlook Email
« Reply #3 on: November 28, 2017, 06:20:12 PM »
Quote
A truly unsatisfying response to a long-time customer.
Well i got news for you, i dont work for avast    :P


« Last Edit: November 28, 2017, 06:24:25 PM by Pondus »

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Re: Mail Shield Blocks Outlook Email
« Reply #4 on: November 28, 2017, 08:31:33 PM »
Mea culpa. I did get the wrong number. Avast update broke- Avast should fix. Wonder if they read their forums.

Offline Pondus

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Re: Mail Shield Blocks Outlook Email
« Reply #5 on: November 29, 2017, 02:06:30 PM »
Worked for this guy

You may want to try it? >> https://forum.avast.com/index.php?topic=211300.msg1433135#msg1433135

« Last Edit: November 29, 2017, 06:12:25 PM by Pondus »

Offline Pete from Avast

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Re: Mail Shield Blocks Outlook Email
« Reply #6 on: November 30, 2017, 12:01:24 AM »
Hi jsubs -- if Pondus's link isn't helpful (changing the Firewall to "private" mode) then I would try clearing your Firewall rules, and upon next run of Outlook, ensure that you are allowing the app through the firewall as a safe app. It sounds like Firewall is blocking the connection in error.

There's a lot of detail on how to configure Avast Firewall here: https://support.avast.com/en-us/article/25/

If you continue to have issues after that, I'd recommend putting in a ticket with support and our team will be happy to help further.

https://support.avast.com/en-us