Author Topic: Avast Secure Vpn doesn't work - always OFF  (Read 175 times)

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Offline Paoloz

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Avast Secure Vpn doesn't work - always OFF
« on: November 30, 2017, 08:23:17 AM »
Hi

I bought a new license for Avast secure VPN for my laptop windows 10 to add of avast internet security packet.
The VPN software isn't active,in the privacy section > secure VPN there is the message "Ops ! the secureline VPN has found a technical problem", always in OFF.
I wrote two time at the customer support without response.
I hope that someone can help me.

Paolo


Offline Cindy34

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Re: Avast Secure Vpn doesn't work - always OFF
« Reply #1 on: December 05, 2017, 01:40:01 PM »
I have exactly the same problem.  The directions in Avast indicate uninstall and then reinstall the software so I uninstalled and now it is impossible to reinstall!

Offline Raeken

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  • Willkommen in meiner Welt 🇩🇪
Re: Avast Secure Vpn doesn't work - always OFF
« Reply #2 on: December 06, 2017, 03:01:42 AM »
Contact support: https://support.avast.com/en-us/contact

Guys, please, do not open more than one support ticket at the same time.
Keep in mind that support can take a few days to handle your situation. You guys have to be patient.

Good luck!  ;)
Windows 10 Pro - Version 1709 - 64 Bits | macOS High Sierra - Version 10.13.2 | Avast SecureLine VPN - Standalone