Author Topic: Wrong product from auto-renew?  (Read 737 times)

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Wrong product from auto-renew?
« on: December 01, 2017, 05:22:13 AM »
My free trial ended on the 30th of November and I was charged $50 because of the auto-renewal. I don't mind it to be honest but the fact I was given "free antivirus" and was charged for it doesn't make sense. Why would anybody want a free product and get charged for it lol.

Is there something I can do to get the money back or is there somewhere I can request to get it fixed?
https://i.gyazo.com/033b6b82213da7a30faf800739e78216.png
https://i.gyazo.com/e4431fdc91c050d41905f0145e10a58e.png

Offline Asyn

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Re: Wrong product from auto-renew?
« Reply #1 on: December 01, 2017, 05:36:41 AM »
-> https://support.avast.com/article/24/ (Orders and Renewals)
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0