Author Topic: Avast Business Antivirus - blank window pops up  (Read 3970 times)

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Offline Manley

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Avast Business Antivirus - blank window pops up
« on: December 01, 2017, 04:57:22 PM »
Anyone else upgraded to new client version and now upon a reboot, a blank window pops up? The window title just shows "Avast Business Antivirus" but the content is empty. Users now have to click the X button to make it go away. I have Silent Mode turned on.
« Last Edit: December 01, 2017, 06:31:54 PM by Manley »

Offline Manley

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Re: Avast Business Antivirus - blank window pops up
« Reply #1 on: December 04, 2017, 03:41:31 PM »
I've attached pic.

Offline PetrP

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Re: Avast Business Antivirus - blank window pops up
« Reply #2 on: December 07, 2017, 03:25:29 PM »
Hi!

Did this happen only once after the update or does it happen every reboot?

Can you please send me zipped "log" folder from "C:\ProgramData\AVAST Software\Avast"?

Thank you

Petr




Anyone else upgraded to new client version and now upon a reboot, a blank window pops up? The window title just shows "Avast Business Antivirus" but the content is empty. Users now have to click the X button to make it go away. I have Silent Mode turned on.

Offline Manley

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Re: Avast Business Antivirus - blank window pops up
« Reply #3 on: December 07, 2017, 05:35:30 PM »
It happens after every reboot. When I try to zip the whole folder or select all the files, there is a permissions error.
« Last Edit: December 07, 2017, 05:37:13 PM by Manley »

Offline Asyn

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Re: Avast Business Antivirus - blank window pops up
« Reply #4 on: December 08, 2017, 05:35:57 AM »
It happens after every reboot. When I try to zip the whole folder or select all the files, there is a permissions error.
Disable Avast self defense and try again.
Win 8.1 [x64] - Avast Premier 17.9.2320.Beta#2 - CC 5.38 [OD] - MCS [OD] - EEK [OD] - FF ESR 52.5.2 [NS5/uBO] - Thunderbird 52.5 [EM]
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen und Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Manley

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Re: Avast Business Antivirus - blank window pops up
« Reply #5 on: December 08, 2017, 03:31:09 PM »
You mean this (See pic)? Isn't that important to keep turned on?

Offline Manley

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Re: Avast Business Antivirus - blank window pops up
« Reply #6 on: December 08, 2017, 08:11:10 PM »
@misak - has anyone else reported this?

Offline Asyn

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Re: Avast Business Antivirus - blank window pops up
« Reply #7 on: December 09, 2017, 04:26:00 AM »
You mean this (See pic)? Isn't that important to keep turned on?
Yep. After collecting the data for Petr, enable it again.
Win 8.1 [x64] - Avast Premier 17.9.2320.Beta#2 - CC 5.38 [OD] - MCS [OD] - EEK [OD] - FF ESR 52.5.2 [NS5/uBO] - Thunderbird 52.5 [EM]
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen und Infos): https://forum.avast.com/index.php?topic=60523.0