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Author Topic: Help with Avast Internet Security  (Read 1098 times)

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Help with Avast Internet Security
« on: December 01, 2017, 07:02:56 PM »
Hello, was hoping for a little help with a small issue. I recently purchased a new laptop (Dell XPS-15). I deleted avast from my old one. Removed that device from my account. Installed Avast on my new laptop. It is activated. But it will not stay active for longer than a minute. Then it will disconnect and say " Something has gone wrong, we can not protect you. Please restart Avast". Then I restart it and a minute later it starts over. Any help would be greatly appreciated. Thanks in advance!
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Offline bob3160

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Re: Help with Avast Internet Security
« Reply #1 on: December 01, 2017, 10:28:23 PM »

Repair Avast:
Control Panel> Program and Features (Add/remove program)>Select Avast> Select Repair. Reboot when completed
https://www.avast.com/faq.php?article=AVKB204

If Repair doesn't fix the problem, try the following:
Clean Install of Avast:
https://goo.gl/4Ptzkf
If you need additional help with the Clean Install, watch this:
https://youtu.be/p-h3myRD51A
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Offline Asyn

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Re: Help with Avast Internet Security
« Reply #2 on: December 02, 2017, 07:58:04 AM »
There was a bug regarding Dell, you could try the latest beta: https://forum.avast.com/index.php?board=15
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