Author Topic: Avast Premier unstable  (Read 2431 times)

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Avast Premier unstable
« on: November 22, 2017, 06:05:19 PM »
Every 5-10 minutes, I get the message that something went wrong and that Avast is down. I have tried clean re-installs and repairs multiple times, but nothing works.
It's a fresh Windows 10 installation and before that, I had Win 7 and it worked just fine then.

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Re: Avast Premier unstable
« Reply #1 on: November 22, 2017, 07:31:24 PM »
I'm having the same issue. I had it installed on a surface pro with windows 10. I just got a surface book 2 and installed it. it keeps giving me that same message and sometimes that the "UI failed to load".

I'd love to see this issue resolved asap. I've been using avast for years without issues. still have a full year on my license.

Offline Asyn

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W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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Re: Avast Premier unstable
« Reply #3 on: November 23, 2017, 01:50:28 PM »
-> https://support.avast.com/article/Troubleshoot-Antivirus-UI-Failed-load

Unfortunately, that does not seem to help my problem.

Correction, after a full uninstall with the uninstall utility and a reinstall, it now seems to be working.
« Last Edit: November 23, 2017, 04:04:02 PM by Mircea The Young »

Offline Asyn

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Re: Avast Premier unstable
« Reply #4 on: November 24, 2017, 04:45:44 AM »
Thanks for the feedback.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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Re: Avast Premier unstable - solved but new problem
« Reply #5 on: December 01, 2017, 11:16:08 AM »
@Asyn Your solution worked, but now I seem to have a new problem. Upon startup, the system tray icon is missing (which I assume means that Avast isn't running?) and when I try to manually start it up, it asks for administrator permission.

Offline Pondus

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Re: Avast Premier unstable
« Reply #6 on: December 01, 2017, 11:37:57 AM »

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Re: Avast Premier unstable
« Reply #7 on: December 01, 2017, 11:57:15 AM »

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Re: Avast Premier unstable
« Reply #8 on: December 01, 2017, 06:24:02 PM »
I too having UI Failed to Load.   Have been using Avast on several desk top, lap top and tablets, for years.
I've just re-installed windows today on one of the laptops and now have this Avast problem - worked fine before.  (still working fine on all other computers).
I have performed all the suggestions posted on this topic and still not working correctly.
It runs showing 'You're protected' for several mins then drops out to unprotected, clicking the avast restart button brings it back on, then fails again minutes later.
Anyone got any other ideas ????
Please AVAST sort this out.   

Offline bob3160

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Re: Avast Premier unstable
« Reply #9 on: December 01, 2017, 10:35:55 PM »

If Repair doesn't fix the problem, try the following:
Clean Install of Avast:
https://goo.gl/4Ptzkf
If you need additional help with the Clean Install, watch this:
https://youtu.be/p-h3myRD51A
Free Security Seminar: https://bit.ly/bobg2023  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v22H2 64bit, 16 Gig Ram, 1TB SSD, Avast Free 23.5.6066, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq -- My Online Activity https://bit.ly/BobGInternet