Author Topic: UI Service stops running about every 5 min or so...  (Read 2528 times)

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UI Service stops running about every 5 min or so...
« on: November 30, 2017, 06:11:45 AM »
Avast has never given me issues... until the last two weeks.

I reloaded windows 10 around two weeks ago and was on version 1703 and as soon as I installed Avast I started seeing the following behavior:

Every 5 minutes I see this in the Notification Area: https://1drv.ms/i/s!AvTOx7myssBHi8cBCE4geb5GJcOi7Q.

If I double click on the icon I get this: https://1drv.ms/i/s!AvTOx7myssBHi8cDqidJdfQ4TvMt_A (and click restart - but if fails again within 5 minutes).

If I already have the UI open I get this: https://1drv.ms/i/s!AvTOx7myssBHi8cCehnPkEXB4i0WVA.

I thought maybe it was because I wasn't on the new Windows update so I updated to version 1709 (build 16299.64) [current].

However it hasn't changed anything and I'm seeing the same behavior.

I have set the Remote Desktop Service to "Automatic" when it was at "Manual" (see below):

Code: [Select]
PS C:\Users\Conley> gsv termservice | Select-Object *


Name                : termservice
RequiredServices    : {RPCSS}
CanPauseAndContinue : False
CanShutdown         : True
CanStop             : True
DisplayName         : Remote Desktop Services
DependentServices   : {UmRdpService}
MachineName         : .
ServiceName         : termservice
ServicesDependedOn  : {RPCSS}
ServiceHandle       :
Status              : Running
ServiceType         : Win32OwnProcess, Win32ShareProcess
StartType           : Automatic
Site                :
Container           :

I have my whole family using avast and was going to buy the paid version this year, but after this I am not so sure.

Offline Asyn

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Re: UI Service stops running about every 5 min or so...
« Reply #1 on: November 30, 2017, 06:18:03 AM »
I have set the Remote Desktop Service to "Automatic" when it was at "Manual" (see below):
Have you rebooted afterwards..?
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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Re: UI Service stops running about every 5 min or so...
« Reply #2 on: November 30, 2017, 07:12:44 AM »
Yes.

This has been going on 2 weeks. Rebooting is the first thing I did. I also reinstalled, and then ran the safe mode avast wipe program and then reinstalled. Still no joy.

Offline Asyn

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W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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  • Guest
Re: UI Service stops running about every 5 min or so...
« Reply #4 on: November 30, 2017, 07:25:33 AM »
Done everything there. Some twice.

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Re: UI Service stops running about every 5 min or so...
« Reply #5 on: November 30, 2017, 07:26:47 AM »
Done everything there. Some twice.
No idea then, sorry. Wait for the guys with W10.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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Re: UI Service stops running about every 5 min or so...
« Reply #6 on: November 30, 2017, 07:32:22 AM »
Is there a way to turn on debugging or verbose logging?

Offline Asyn

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Re: UI Service stops running about every 5 min or so...
« Reply #7 on: November 30, 2017, 07:48:34 AM »
Yes, in: Settings -> Maintenance
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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  • Guest
Re: UI Service stops running about every 5 min or so...
« Reply #8 on: November 30, 2017, 06:03:46 PM »
I've got the same problem. Running win10 Home and there is no "remote desktop service". I've paid for my avast and now it wont work - not satisfied...

What to do???

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Re: UI Service stops running about every 5 min or so...
« Reply #9 on: December 02, 2017, 10:10:52 AM »
Does anyone have any idea why this is happening?

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Re: UI Service stops running about every 5 min or so...
« Reply #10 on: December 02, 2017, 10:19:05 AM »
Is this a Dell..?
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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  • Guest
Re: UI Service stops running about every 5 min or so...
« Reply #11 on: December 02, 2017, 10:52:22 AM »
yes. Dell Inspiron 5437

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Re: UI Service stops running about every 5 min or so...
« Reply #12 on: December 02, 2017, 10:56:06 AM »
There was a bug regarding Dell, you could try the latest beta: https://forum.avast.com/index.php?board=15
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0