Author Topic: Avast constantly going down and needing restart  (Read 308 times)

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Offline jbphinney

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Avast constantly going down and needing restart
« on: December 07, 2017, 09:50:08 AM »
Subject pretty much sums it up. Running windows 10 pro 64bit, using Avast internet security free trial, and prior was just using the basic windows defender as an AV. Ill restart it as directed and it goes right back down just a few minutes later, so far i've made sure everything is updated and have restarted my pc. I ran the free for a day or so before going up for the free trial and seemed to have no issues with the free version.

Offline Asyn

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Re: Avast constantly going down and needing restart
« Reply #1 on: December 07, 2017, 10:03:21 AM »
- Which Avast..? (Free/Pro/IS/Premier)
- Which version..?
- OS..? (32/64 Bit..? - which SP/Build..?)
- Other security related software installed..?
- Which AV(s) did you use before Avast..?
Win 8.1 [x64] - Avast Premier 17.9.2321.Beta#3 - CC 5.38 [OD] - MCS [OD] - EEK [OD] - FF ESR 52.5.2 [NS5/uBO] - Thunderbird 52.5 [EM]
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen und Infos): https://forum.avast.com/index.php?topic=60523.0

Offline jbphinney

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Re: Avast constantly going down and needing restart
« Reply #2 on: December 07, 2017, 10:14:16 AM »
17.8.2318 for the version everything else is listed in OP

Offline Asyn

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Win 8.1 [x64] - Avast Premier 17.9.2321.Beta#3 - CC 5.38 [OD] - MCS [OD] - EEK [OD] - FF ESR 52.5.2 [NS5/uBO] - Thunderbird 52.5 [EM]
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen und Infos): https://forum.avast.com/index.php?topic=60523.0

Offline jbphinney

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Re: Avast constantly going down and needing restart
« Reply #4 on: December 07, 2017, 10:16:30 AM »
Did make this post a bit premature though trying the uninstall/reinstall as we speak ill post again if it happens again, otherwise ill trash this post by morning if all seems well.

Offline Asyn

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Re: Avast constantly going down and needing restart
« Reply #5 on: December 07, 2017, 10:17:37 AM »
Did make this post a bit premature though trying the uninstall/reinstall as we speak ill post again if it happens again, otherwise ill trash this post by morning if all seems well.
OK, report back.
Win 8.1 [x64] - Avast Premier 17.9.2321.Beta#3 - CC 5.38 [OD] - MCS [OD] - EEK [OD] - FF ESR 52.5.2 [NS5/uBO] - Thunderbird 52.5 [EM]
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen und Infos): https://forum.avast.com/index.php?topic=60523.0

Offline jbphinney

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Re: Avast constantly going down and needing restart
« Reply #6 on: December 07, 2017, 10:17:48 AM »
Not sure why i have to set the remote desktop to automatic this honestly troubles me a bit, i've tried to find an explanation as to why it must be this way.

Offline Asyn

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Re: Avast constantly going down and needing restart
« Reply #7 on: December 07, 2017, 10:19:05 AM »
Not sure why i have to set the remote desktop to automatic this honestly troubles me a bit, i've tried to find an explanation as to why it must be this way.
Contact support: https://support.avast.com/contact
Win 8.1 [x64] - Avast Premier 17.9.2321.Beta#3 - CC 5.38 [OD] - MCS [OD] - EEK [OD] - FF ESR 52.5.2 [NS5/uBO] - Thunderbird 52.5 [EM]
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen und Infos): https://forum.avast.com/index.php?topic=60523.0

Offline jbphinney

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Re: Avast constantly going down and needing restart
« Reply #8 on: December 07, 2017, 07:23:13 PM »
Seems to have taken care of everything sorry for the premature post/spam.

Offline Asyn

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Re: Avast constantly going down and needing restart
« Reply #9 on: December 08, 2017, 05:02:12 AM »
NP, thanks for the feedback.
Win 8.1 [x64] - Avast Premier 17.9.2321.Beta#3 - CC 5.38 [OD] - MCS [OD] - EEK [OD] - FF ESR 52.5.2 [NS5/uBO] - Thunderbird 52.5 [EM]
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen und Infos): https://forum.avast.com/index.php?topic=60523.0

Offline pall

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Re: Avast constantly going down and needing restart
« Reply #10 on: December 08, 2017, 12:12:50 PM »
I had Avast free antivirus program and it worked perfectly, but now I did buy the program and after I pay and activate the payed version, it does not work anymore, it cant load or crash.
I did try to contact support and got ticket number, but they don´t reply to me in any way.
I try to get my money back, but they just ignore me totally

Can you help?

Offline bob3160

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Re: Avast constantly going down and needing restart
« Reply #11 on: December 08, 2017, 06:38:44 PM »
I had Avast free antivirus program and it worked perfectly, but now I did buy the program and after I pay and activate the payed version, it does not work anymore, it cant load or crash.
I did try to contact support and got ticket number, but they don´t reply to me in any way.
I try to get my money back, but they just ignore me totally

Can you help?
Post your ticket # here.


Have you already tried a clean install ???

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https://goo.gl/4Ptzkf
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https://youtu.be/p-h3myRD51A
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