Author Topic: VPN license rejection  (Read 201 times)

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Offline orwell1984

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VPN license rejection
« on: December 07, 2017, 01:45:36 PM »
When I try to turn on my VPN, a pop-up says the Secureline VPN server "has refused your license file".

It was working fine until a couple of days ago, then I got an email stating:

   Have you got a new PC, or did you just reinstall your operating system? We ask, because we noticed you haven’t been using your Avast Pro Antivirus. It would be a shame to waste the 541 days still left on your license, so why not reinstall it now?

Why i got that, I don't know. Anyway, I followed the link and reinserted the license file, and everything works as normal, except this. If I go into subscriptions, it says the VPN subscription nstatus is active with 698 days remaining).

Offline NON

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Re: VPN license rejection
« Reply #1 on: December 07, 2017, 01:54:03 PM »
Hello orwell1984, welcome to the forums.

Same report in the Japanese forum.
If you are able to change locations, does it change something?
Main (Broken): Win7 SP1 64bit / Core i5 450M 2.4GHz / 6GB RAM / Avast 17 Premier Beta / COMODO FW 10 (FW/HIPS/Viruscope)
Mobile: Vista SP2, Win10 32bit / Core 2 Duo SU9300 1.2GHz / 4GB RAM / Avast 17 Free / Online Armor Free (FW/PG)
Phone: Android 2.3.4, 4.2.2 / Avast Mobile Security / Avast Anti-Theft

Avast の設定について解説しています。よろしければご覧ください。

Offline orwell1984

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Re: VPN license rejection
« Reply #2 on: December 07, 2017, 05:48:55 PM »
If I switch countries, it just ends up delivering the same message once the switch is complete.

Offline User ÅÅÅ

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Re: VPN license rejection
« Reply #3 on: December 07, 2017, 07:32:01 PM »
Same issue here.Problem started on Wednesday. Licence file refused even there remains plenty of days on subscription.
I am not sure but have Avast update UI of Secureline?  I think there is more countries available now or is there?
Could this be the reason for problems?
However it is shame to waste paid subscription time  for this.

Offline Asyn

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Re: VPN license rejection
« Reply #4 on: December 08, 2017, 05:40:42 AM »
Win 8.1 [x64] - Avast Premier 17.9.2320.Beta#2 - CC 5.37 [OD] - MCS [OD] - EEK [OD] - FF ESR 52.5.2 [NS5/uBO] - Thunderbird 52.5 [EM]
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen und Infos): https://forum.avast.com/index.php?topic=60523.0

Offline orwell1984

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Re: VPN license rejection
« Reply #5 on: December 08, 2017, 07:55:04 AM »
That troubleshooting link only suggests things I already did before making this thread. The only thing it mentions which I can't say isn't the issue is the possibility of a corrupted license file, but as I mentioned in my initial post, I got sent one of those for reasons unconnected to this issue, and everything went back to working once I re-upped that license file, so it doesn't make sense that if it was corrupted that only VPN would be failing to work as usual.

Offline Asyn

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Re: VPN license rejection
« Reply #6 on: December 08, 2017, 08:27:40 AM »
Win 8.1 [x64] - Avast Premier 17.9.2320.Beta#2 - CC 5.37 [OD] - MCS [OD] - EEK [OD] - FF ESR 52.5.2 [NS5/uBO] - Thunderbird 52.5 [EM]
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen und Infos): https://forum.avast.com/index.php?topic=60523.0