Author Topic: VPN license rejection  (Read 5715 times)

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Offline orwell1984

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VPN license rejection
« on: December 07, 2017, 01:45:36 PM »
When I try to turn on my VPN, a pop-up says the Secureline VPN server "has refused your license file".

It was working fine until a couple of days ago, then I got an email stating:

   Have you got a new PC, or did you just reinstall your operating system? We ask, because we noticed you haven’t been using your Avast Pro Antivirus. It would be a shame to waste the 541 days still left on your license, so why not reinstall it now?

Why i got that, I don't know. Anyway, I followed the link and reinserted the license file, and everything works as normal, except this. If I go into subscriptions, it says the VPN subscription nstatus is active with 698 days remaining).

Online NON

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Re: VPN license rejection
« Reply #1 on: December 07, 2017, 01:54:03 PM »
Hello orwell1984, welcome to the forums.

Same report in the Japanese forum.
If you are able to change locations, does it change something?
Main: Win10 Pro 1803 64bit / Core i5-7400 3.0GHz / 8GB RAM / Avast 17 Premier Beta / Comodo Firewall 10
Mobile: Win10 Pro 1709 32bit, Vista SP2 32bit / Core 2 Duo SU9300 1.2GHz / 4GB RAM / Avast 17 Free / Windows Firewall Control
Phone: Android 2.3.4, 4.2.2 / Avast Mobile Security / Avast Anti-Theft

Avast の設定について解説しています。よろしければご覧ください。

Offline orwell1984

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Re: VPN license rejection
« Reply #2 on: December 07, 2017, 05:48:55 PM »
If I switch countries, it just ends up delivering the same message once the switch is complete.

Offline User ÅÅÅ

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Re: VPN license rejection
« Reply #3 on: December 07, 2017, 07:32:01 PM »
Same issue here.Problem started on Wednesday. Licence file refused even there remains plenty of days on subscription.
I am not sure but have Avast update UI of Secureline?  I think there is more countries available now or is there?
Could this be the reason for problems?
However it is shame to waste paid subscription time  for this.

Offline Asyn

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Re: VPN license rejection
« Reply #4 on: December 08, 2017, 05:40:42 AM »
Win 8.1 [x64] - Avast Premier 18.7.2354.BC - CC 5.47 - MCS - EEK - FF ESR 60.2.2 [NS/AOS/uBO] - TB 60.2.1 [EM] - ACP/ASB/ASL.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523

Offline orwell1984

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Re: VPN license rejection
« Reply #5 on: December 08, 2017, 07:55:04 AM »
That troubleshooting link only suggests things I already did before making this thread. The only thing it mentions which I can't say isn't the issue is the possibility of a corrupted license file, but as I mentioned in my initial post, I got sent one of those for reasons unconnected to this issue, and everything went back to working once I re-upped that license file, so it doesn't make sense that if it was corrupted that only VPN would be failing to work as usual.

Offline Asyn

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Re: VPN license rejection
« Reply #6 on: December 08, 2017, 08:27:40 AM »
Win 8.1 [x64] - Avast Premier 18.7.2354.BC - CC 5.47 - MCS - EEK - FF ESR 60.2.2 [NS/AOS/uBO] - TB 60.2.1 [EM] - ACP/ASB/ASL.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523

Offline digitaledgecare2

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Re: VPN license rejection
« Reply #7 on: December 15, 2017, 07:25:28 PM »
in the avast setting go to the components tab and uninstall vpn component restart you pc and then reinstall the vpn component again then restart the pc again and the do the licence part again and that should do it to make it work

this work around has worked for me when my vpn fails to find my vpn licences file its done it to me a few times over the last few weeks

Offline dreao

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Re: VPN license rejection
« Reply #8 on: December 16, 2017, 04:45:12 AM »
Secureline VPN server has refused you license is what I still get even after component uninstall and reinstall restart and license file again..... this really sucks.... anyone fix it yet?

Offline User ÅÅÅ

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Re: VPN license rejection
« Reply #9 on: January 05, 2018, 03:24:34 PM »
yep same issue here persists still..one day licence is ok...another day noooot!!!
reinstalled whole software- repaired software - component reinstalled etc...all this not once,twice ......booted computer oh Lord I have done that ...licence file copied times more than needed.
Seriously is Avast only VPN service vendor ?
And ticket system...wait ...wait more...wait little bit more...
Once again...really...is Avast only VPN software provider?
Yes I had other VPN solution before (and will be again when this money well wasted subscription will end) and not had even close this kind of problems with those.

ADDON
I am not Avast hater.
I have paid Avast premier ...have been years...for three computers. I have paid Passwords. I have paid Avast cleanup Premium...for android also
and of course paid Mobile Security for Android.
All those works well and I love those...even Password after struggling problems at first.
But Secureline... deep deep sigh...why I paid a long subscription beforehand...Just thinking?

And a hint for staff of Avast...Hire more personnel to reply tickets!


« Last Edit: January 05, 2018, 08:35:34 PM by User ÅÅÅ »

Offline orwell1984

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Re: VPN license rejection
« Reply #10 on: January 17, 2018, 03:32:44 PM »
I contacted avast support and ended up sending them a support package, in return from which I got issued a new license file to activate which seems to have cured my problem for now (I make this post just a couple of hours after inserting the new license & the VPN has not failed since).

My suggestion is to email support@help2.avast.com

Offline leonardolelisrocha

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Re: VPN license rejection
« Reply #11 on: February 20, 2018, 02:26:56 AM »
Uninstalling won't solve this problem, I'mhaving this problem for a couple of days, sometimes I got connected. The problem is in the server, the message is misleading. There is no problem with your license. I'm using in Brazil.

Offline john.gaunce

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Re: VPN license rejection
« Reply #12 on: February 23, 2018, 07:55:12 PM »
I contacted avast support and ended up sending them a support package, in return from which I got issued a new license file to activate which seems to have cured my problem for now (I make this post just a couple of hours after inserting the new license & the VPN has not failed since).

My suggestion is to email support@help2.avast.com

How long did it take to resolve from when you contacted them? I'm having the same problem.

Offline sipreal

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Re: VPN license rejection
« Reply #13 on: March 02, 2018, 10:24:21 PM »
I had exactly the same problem, I bought a 5pc license and it is working fine on 1 desktop and 2 laptops, all running Avast Premium. However not matter what I tried, on laptop #4 I kept getting the message "Sorry, the secureline VPN server has refused your license file". Even though the Avast control panel under "Subscriptions" stated that the license was active and still had 320 days on it.
Twice I uninstall VPN from Avast Premium and re-installed it.
I re-installed the License app twice ... and even though I did get the message that it was successful and that the app was activated it still did not accept the license file when trying to connect to the VPN server.
I uninstalled and reinstalled Avast Premium ... still the same problem.
I do not really remember what else I tried, but it does not matter it didn't work anyway.
Then I decided to uninstall it from Avast Premier, and download and install the stand-alone app at ( https://support.avast.com/en-us/article/80/ ). This did the trick. It accepted the License without a problem and connected to the VPN server within seconds.

I hope this will also help someone else with this problem.

All the best and good luck


P.S. The only issue with this solution I have is that Avast Premium interface keeps telling me that my privacy is not protected and keeps referring me to the VPN License purchase site, but the Network indicator shows that I am connected through the VPN Server ("Unidentified network - Internet access). But this is a minor issue that does not seem to affect the performance.
« Last Edit: March 02, 2018, 11:08:32 PM by sipreal »

Offline George_S

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Re: VPN license rejection
« Reply #14 on: March 03, 2018, 12:13:23 AM »
Quote
>> P.S. The only issue with this solution I have is that Avast Premium interface keeps telling me that my privacy is not protected and keeps referring me to the VPN License purchase site,
Reinstall your Premier with advanced settings and uncheck checkbox of internal SecureLine. If you not buy CleanUP (password, safeprice, etc - other features that you don't need) you can do such a trick with unchecking. Than after installation go to the settings of Premier and uncheck the box about showing to you ads from Avast.
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