Author Topic: WE ARE SORRY, BUT DETAILED INFORMATION FOR DEVICE IS CURRENTLY NOT AVAILABLE???!  (Read 219 times)

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Offline Arielphf

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  • Posts: 22
So I'm having trouble locating my device and when I log into my account on Avast, I get the following message

WE ARE SORRY, BUT DETAILED INFORMATION FOR DEVICE SAMSUNG GALAXY TAB 2 IS CURRENTLY NOT AVAILABLE.

No explanation why, no options except to remove the device.

I don't want to remove the device, I want to find it!!!  What am I supposed to do?


Offline Tereza V.

  • Avast team
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  • Posts: 460
Hi, are you using the standalone Anti-Theft (4.2.0)? This app is not supported any more (has not received any bugfixes for a long time), the only anti-theft solution we provide now is within the Avast Mobile Security Pro.

Offline Arielphf

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  • Posts: 22
Thank you.  I was positive I had updated all my mobile devices, but apparently there was one I'd missed!  Thank you for replying!