Avast and Thunderbird

[ddubowski]

For Pondus,

How do you go about doing the "Avast repair and reboot"?  I see nothing along those lines in the settings of Avast IS, apart from resetting to factory defaults.  Is that what you were referring to?

Thanks,
Doug

[DavidR]

Avast Repair - Control Panel, Programs & Features, uninstall a program, select 'avast! Anti-Virus,' click the Change button and select Repair, click next and follow.

Reboot after the repair has completed.

[HK]

Hi ddubowski,

what can you see in mail.log ? It is located in c:\ProgramData\AVAST Software\Avast\log\  folder.

Thanks in advance,
HK

[ddubowski]

Ok, tried the repair function for the application avast - did not change the results.  Avast also had an udpate for the virus definitions available today.  Downloaded that - no success with getting Thunderbird to download messages.  Still have to disable the Mail Shield component in Avast.

Tried to look up the mail.log for Avast.  I do not have a "ProgramData" folder on my C drive - I have a "Programs Files" folder and a "program Files (x86)" folder.  Neither has a log folder in their respective folder and file tree, so program ,

Thanks,
Doug

[bob3160]

ProgramData is a hidden folder you need to make it viable:

[ddubowski]

thanks for the information.  I cannot find any folder options dialogue in Windows 10, so trying to set the configuration as you have stated is not working.  Where would I find this in a Windows 10 Environment?

Thanks.
Doug

[bob3160]

Once you click on Options it will open up what the first screenshot showed you.
OR, do a search for "file explorer options"
or, open Control panel you'll find it under "Appearance and Personalization".

[ddubowski]

ok, thanks. 

Think I found it.  I have no file called "mail.log".  I have "Mail" and "Mail.log.old".  I opened the file called "Mail" and found many error messages in regards to the POP server, all stating the follows:

 "Cannot connect to POP server 74.6.137.75 (74.6.137.75:995), connect error 10060" followed by another message stating:
--POP Finishing connection handler"

Doug

[stibi]

A hint:
on my Win7/64 system mail.log cannot be opened, as it's in use by another process => probably avast ...

[DavidR]

ok, thanks. 

Think I found it.  I have no file called "mail.log".  I have "Mail" and "Mail.log.old".  I opened the file called "Mail" and found many error messages in regards to the POP server, all stating the follows:
<snip>
Doug

Check the image bob3160 attached in Reply #19, there is a setting in that image, which I believe is a Windows default (enabled/checked) 'Hide extensions for Known File Types.'  This has always annoyed me, 'Known to Whom' I always uncheck this (if enabled) to show all file types.

This may be why you only see a file called Mail and not Mail.log as Microsoft in their infinite wisdom 'know' it is a log file so you don't see the file type displayed.  If you right click on a file with know extension (file type) and select Properties it should show the full file name and type.

[bob3160]

A hint:
on my Win7/64 system mail.log cannot be opened, as it's in use by another process => probably avast ...

Here's a little trick
Right click on that log file, select copy
now, go to your desktop  select an empty spot and select paste
Now select that file on the desktop and open it. (problem solved. )
Don't forget to delete the file from the desktop once you're finished with it.

[stibi]

Thanks.
Copy/Paste in the same directory does the job also 

[bob3160]

Thanks.
Copy/Paste in the same directory does the job also 

Correct. Basically, you can't open the file while the Avast Self-Defense Module is running.
You can however copy the file and once pasted, it can be opened.
(Sill wonder if that's really what Avast intended or, if that's an oversight in the Self-Defense Module.)

[R. Hansen]

It's probably not the self-protection module. If the Avast mail shield is running, it would have the current log file open, which means Windows won't let you open it again until that lets go.

Try disabling the mail shield temporarily. If I'm right, it will then let you into the log.

A lot of programs on my machine have open log files that can't be opened.

[bob3160]

It's probably not the self-protection module. If the Avast mail shield is running, it would have the current log file open, which means Windows won't let you open it again until that lets go.

Try disabling the mail shield temporarily. If I'm right, it will then let you into the log.

A lot of programs on my machine have open log files that can't be opened.

It was the mail shield. turning it off, made the log file accessible.