Author Topic: All files desktop deleted after runing Avast Cleanup  (Read 1354 times)

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  • Guest
All files desktop deleted after runing Avast Cleanup
« on: December 11, 2017, 05:31:46 PM »
Hi all,

After running Avast Cleanup Premium last Friday, all files on my desktop disappeared. This is seriously problem, since I had important files saved there. What can I do right now to get these files back? I already tried some data recovery software (Recuva and iCare), but they couldn't find the files. Im working with Windows 10 home, 64bit, and avast version 17.8.2318.

Can somebody help me?

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  • Guest
Re: All files desktop deleted after runing Avast Cleanup
« Reply #1 on: December 21, 2017, 12:30:58 AM »
Ran the Clean up this morning & it has deleted every download on my computer for the last few years.  Now I can't contact them or find a way to undelete.  Let me know & i will work on my end.  The blurb said it would not download my downloads, only cookies etc.

No music, important reports, dear photos, nothing, deleted from all libraries too.  Is the only way to get attention, before it is too late, to ask for a refund?  There is a channel to do that, though not to report faults. sigh. Kerriann