Author Topic: Virus Chest is not working properly, only option showing is "DELETE"  (Read 2238 times)

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Hi, I have read that this is not a new issue, which adds to the urgency to solve it for once!!! The Virus Chest shows a list of the files, supposedly viruses, many of them not, but the only option available is to "DELETE", when I click on the arrow to try to open a pull down menu where I am expecting to find other options, like "RESTORE", just nothing happens!. I opened and closed the GUI many times, always with the same result. There is no way to restore the files.

The interface is so buggy, frankly I am losing my patience. It certainly makes me doubt about the quality of the antivirus if your programmers don't even get the interface to work properly.

Regards,

P.J.L.

Offline Asyn

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Re: Virus Chest is not working properly, only option showing is "DELETE"
« Reply #1 on: December 12, 2017, 04:29:31 AM »
Repair Avast:
1. Control Panel -> Add/Remove programs -> Avast
2. Click on 'Repair'.
3. Follow instructions.
4. Reboot.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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Re: Virus Chest is not working properly, only option showing is "DELETE"
« Reply #2 on: December 12, 2017, 05:56:08 AM »
Thanks for the tip. I repaired Avast and continue with the same problem. It sometimes works, but mostly won't get me the other menu option.

Other ideas?


Offline Asyn

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Re: Virus Chest is not working properly, only option showing is "DELETE"
« Reply #3 on: December 12, 2017, 06:07:41 AM »
You could try the latest beta: https://forum.avast.com/index.php?board=15
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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Re: Virus Chest is not working properly, only option showing is "DELETE"
« Reply #4 on: December 13, 2017, 01:01:31 AM »
You could try the latest beta: https://forum.avast.com/index.php?board=15

Do I just install the beta over the existing, or do I need o uninstall my current version?

If I uninstall current version, does that then delete anything in the virus chest, so it won't be recoverable?

Thanks

Offline Asyn

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Re: Virus Chest is not working properly, only option showing is "DELETE"
« Reply #5 on: December 13, 2017, 04:40:27 AM »
You can install it at the top.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline bob3160

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Re: Virus Chest is not working properly, only option showing is "DELETE"
« Reply #6 on: December 13, 2017, 02:40:29 PM »
You can install it at the top.
Removal of your current version is not required. :)
Free Security Seminar: https://bit.ly/bobg2023  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v24H2 64bit, 32 Gig Ram, 1TB SSD, Avast Free 24.4.6112, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq -- My Online Activity https://bit.ly/BobGInternet