Author Topic: Problem with Avast Antivirus and Windows 10 Start Menu / Cortana  (Read 12131 times)

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Offline bob3160

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Re: Problem with Avast Antivirus and Windows 10 Start Menu / Cortana
« Reply #15 on: December 30, 2017, 07:58:00 PM »
Here's what Microsoft suggests
https://support.microsoft.com/en-us/help/12385/windows-10-troubleshoot-problems-opening-start-menu-cortana

Well that's a whole lot of no help since we know the problem is an AV program.  What gets me is I have the full Avast on four machines, and I've never had issues with my Intel laptops - only my (preferred, more powerful and more expensive) AMD machines.

/sigh
There really isn't any solid evidence that the problem is a direct result of your AV.



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Offline rpsmts

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Re: Problem with Avast Antivirus and Windows 10 Start Menu / Cortana
« Reply #16 on: December 30, 2017, 11:35:46 PM »
Here's what Microsoft suggests
https://support.microsoft.com/en-us/help/12385/windows-10-troubleshoot-problems-opening-start-menu-cortana

Been there. Done ALL that, including creating a new MS Account, AND resetting first, then refreshing i.e. clean re-install of Win 10 2 days ago.

No fix.

Offline rpsmts

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Re: Problem with Avast Antivirus and Windows 10 Start Menu / Cortana
« Reply #17 on: December 30, 2017, 11:36:59 PM »
There really isn't any solid evidence that the problem is a direct result of your AV.


Did you read Andre's first post in this thread? Sounds like a pretty in-depth troubleshooting process that narrowed it down.

Offline bob3160

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Re: Problem with Avast Antivirus and Windows 10 Start Menu / Cortana
« Reply #18 on: December 30, 2017, 11:57:42 PM »
There really isn't any solid evidence that the problem is a direct result of your AV.


Did you read Andre's first post in this thread? Sounds like a pretty in-depth troubleshooting process that narrowed it down.
Andre never mentioned the other programs that were installed.
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Offline rpsmts

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Re: Problem with Avast Antivirus and Windows 10 Start Menu / Cortana
« Reply #19 on: December 31, 2017, 04:49:31 AM »
There really isn't any solid evidence that the problem is a direct result of your AV.


Did you read Andre's first post in this thread? Sounds like a pretty in-depth troubleshooting process that narrowed it down.
Andre never mentioned the other programs that were installed.

Just uninstalled Avast Internet Security and Rebooted - Start Menu and Cortana rock solid. Have submitted my refund request.

On to another Antivirus. Leaning towards Norton.

REDACTED

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Re: Problem with Avast Antivirus and Windows 10 Start Menu / Cortana
« Reply #20 on: December 31, 2017, 05:13:18 PM »
Have the same problem after I had installed trial version of avast internet security.
Never had it before.
I am afraid, it would be better to change antivirus rather to reboot my computer every time or to reinstall windows, etc,etc.

Offline rpsmts

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Re: Problem with Avast Antivirus and Windows 10 Start Menu / Cortana
« Reply #21 on: January 01, 2018, 05:11:22 AM »
On Day 2 now of no Avast Internet Security and Win Start Menu and Cortana are rock solid, work every time.

Is Avast ever going to address this?

Offline bob3160

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Re: Problem with Avast Antivirus and Windows 10 Start Menu / Cortana
« Reply #22 on: January 01, 2018, 04:15:24 PM »
On Day 2 now of no Avast Internet Security and Win Start Menu and Cortana are rock solid, work every time.

Is Avast ever going to address this?
I have Avast installed and both Cortana and the start menu work without a problem.
It isn't a problem for most. As to day 2, yesterday was Sunday and today is a holiday.
Hope you're enjoying the holiday. :)
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Offline Andre'

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Re: Problem with Avast Antivirus and Windows 10 Start Menu / Cortana
« Reply #23 on: January 07, 2018, 02:58:53 AM »
So has this problem been corrected yet?  I did pretty much everything recommended by BOB all ready if you read my OP.  The problem seems to be a combination of the Antivirus and the new windows update.   I would like to be able to use it again, but I'm not putting it back on until this issue is resolved.

Offline quillmondo

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Re: Problem with Avast Antivirus and Windows 10 Start Menu / Cortana
« Reply #24 on: January 13, 2018, 12:51:12 AM »
Same thing happened to me. Just upgraded my Avast for the first time, and after the required restart, Windows Start no longer works. I have to launch apps via Program Files folder, which is so annoying. WTF.

Offline Andre'

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Re: Problem with Avast Antivirus and Windows 10 Start Menu / Cortana
« Reply #25 on: February 03, 2018, 01:40:21 PM »
I guess AVAST doesn't care if I let my subscription run out in a few days.  No one seems to be addressing this issue, and I've tried installing the latest available version with the same results.

Offline Andre'

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Re: Problem with Avast Antivirus and Windows 10 Start Menu / Cortana
« Reply #26 on: March 06, 2018, 02:32:03 PM »
Well the current version seems to have fixed my issue.  I've been using it for several days now without issue.  Would have been nice to get a notification here when a new version was released that might have fixed the issue, rather than me having to check back from time to time and try an install.  I guess AVAST doesn't do stuff like that anymore.

Offline bob3160

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Re: Problem with Avast Antivirus and Windows 10 Start Menu / Cortana
« Reply #27 on: March 06, 2018, 02:36:31 PM »
New releases are always announced here:
https://forum.avast.com/index.php?board=2
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