Problem with Avast Antivirus and Windows 10 Start Menu / Cortana

[bob3160]

Here's what Microsoft suggests
https://support.microsoft.com/en-us/help/12385/windows-10-troubleshoot-problems-opening-start-menu-cortana

Well that's a whole lot of no help since we know the problem is an AV program.  What gets me is I have the full Avast on four machines, and I've never had issues with my Intel laptops - only my (preferred, more powerful and more expensive) AMD machines.

/sigh

There really isn't any solid evidence that the problem is a direct result of your AV.

[rpsmts]

Here's what Microsoft suggests
https://support.microsoft.com/en-us/help/12385/windows-10-troubleshoot-problems-opening-start-menu-cortana

Been there. Done ALL that, including creating a new MS Account, AND resetting first, then refreshing i.e. clean re-install of Win 10 2 days ago.

No fix.

[rpsmts]

There really isn't any solid evidence that the problem is a direct result of your AV.


Did you read Andre's first post in this thread? Sounds like a pretty in-depth troubleshooting process that narrowed it down.

[bob3160]

There really isn't any solid evidence that the problem is a direct result of your AV.


Did you read Andre's first post in this thread? Sounds like a pretty in-depth troubleshooting process that narrowed it down.

Andre never mentioned the other programs that were installed.

[rpsmts]

There really isn't any solid evidence that the problem is a direct result of your AV.


Did you read Andre's first post in this thread? Sounds like a pretty in-depth troubleshooting process that narrowed it down.

Andre never mentioned the other programs that were installed.

Just uninstalled Avast Internet Security and Rebooted - Start Menu and Cortana rock solid. Have submitted my refund request.

On to another Antivirus. Leaning towards Norton.

[REDACTED]

Have the same problem after I had installed trial version of avast internet security.
Never had it before.
I am afraid, it would be better to change antivirus rather to reboot my computer every time or to reinstall windows, etc,etc.

[rpsmts]

On Day 2 now of no Avast Internet Security and Win Start Menu and Cortana are rock solid, work every time.

Is Avast ever going to address this?

[bob3160]

On Day 2 now of no Avast Internet Security and Win Start Menu and Cortana are rock solid, work every time.

Is Avast ever going to address this?

I have Avast installed and both Cortana and the start menu work without a problem.
It isn't a problem for most. As to day 2, yesterday was Sunday and today is a holiday.
Hope you're enjoying the holiday.

[Andre']

So has this problem been corrected yet?  I did pretty much everything recommended by BOB all ready if you read my OP.  The problem seems to be a combination of the Antivirus and the new windows update.   I would like to be able to use it again, but I'm not putting it back on until this issue is resolved.

[quillmondo]

Same thing happened to me. Just upgraded my Avast for the first time, and after the required restart, Windows Start no longer works. I have to launch apps via Program Files folder, which is so annoying. WTF.

[Andre']

I guess AVAST doesn't care if I let my subscription run out in a few days.  No one seems to be addressing this issue, and I've tried installing the latest available version with the same results.

[Andre']

Well the current version seems to have fixed my issue.  I've been using it for several days now without issue.  Would have been nice to get a notification here when a new version was released that might have fixed the issue, rather than me having to check back from time to time and try an install.  I guess AVAST doesn't do stuff like that anymore.

[bob3160]

New releases are always announced here:
https://forum.avast.com/index.php?board=2