just got avast internet security and it keeps going down

[REDACTED]

Hi, i did the trial for 25 days and everything was fine and paid for a year today and it keeps going down, reinstalled one time, uninstalled ccleaner and it is still happening, it automatically goes down when i run a scan and goes down by itself some also

i read some of the old posts but i was wondering if this has been happening to anyone this month and if there is an easy fix

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i just noticed a similar problem someoen had because defender was running for them, my defender isn't on

[Asyn]

- Which version of AIS..?
- OS..? (32/64 Bit..? - which SP/Build..?)
- Other security related software installed..?
- Which AV(s) did you use before Avast..?

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i am using avast internet security 64 bit

windows 10 64 bit

i don't know what sp/build means

no other security installed

i used eset free trials 90 percent of the time before used avast a couple of times

[Asyn]

First, be sure to get rid of all remnants of your prior installed AV(s)..!!
-> https://support.avast.com/article/11/

Then:
1. Download Avast Internet Security: https://files.avast.com/iavs9x/avast_internet_security_setup_offline.exe
2. Follow instructions: https://www.avast.com/uninstall-utility (Run this tool for all prior installed Avast versions..!!)
3. Reinstall Avast with the downloaded installer from point 1.
4. Reboot.

[DavidR]

i am using avast internet security 64 bit

windows 10 64 bit

i don't know what sp/build means
<snip>

SP = Service Pack - windows 10 hasn't any service packs as yet, it appears that they use version numbers.

Build = Build number - Each win10 major program update is also assigned a build number. 
You can find it by clicking the Windows icon (bottom left of your screen) and type winver - this will display a window giving the Program Version and Build number.

[REDACTED]

i am using avast internet security 64 bit

windows 10 64 bit

i don't know what sp/build means
<snip>

SP = Service Pack - windows 10 hasn't any service packs as yet, it appears that they use version numbers.

Build = Build number - Each win10 major program update is also assigned a build number. 
You can find it by clicking the Windows icon (bottom left of your screen) and type winver - this will display a window giving the Program Version and Build number.

thank you

[REDACTED]

First, be sure to get rid of all remnants of your prior installed AV(s)..!!
-> https://support.avast.com/article/11/

Then:
1. Download Avast Internet Security: https://files.avast.com/iavs9x/avast_internet_security_setup_offline.exe
2. Follow instructions: https://www.avast.com/uninstall-utility (Run this tool for all prior installed Avast versions..!!)
3. Reinstall Avast with the downloaded installer from point 1.
4. Reboot.

thank you, i think this has worked..going to bed and will know more tomoro...thanks a lot

[Asyn]

You're welcome.

[DavidR]

i am using avast internet security 64 bit

windows 10 64 bit

i don't know what sp/build means
<snip>

SP = Service Pack - windows 10 hasn't any service packs as yet, it appears that they use version numbers.

Build = Build number - Each win10 major program update is also assigned a build number. 
You can find it by clicking the Windows icon (bottom left of your screen) and type winver - this will display a window giving the Program Version and Build number.

thank you

You're welcome.