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Author Topic: Latest Free Avast Mail Add-in causing Outlook 2016 to close.  (Read 10778 times)

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Offline brazils

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Latest Free Avast Mail Add-in causing Outlook 2016 to close.
« on: December 21, 2017, 06:38:15 PM »
Since the latest program update of Avast Free, I cannot use the Mail Add-in as Outlook 2016 disables it as it stops Outlook working. As of this moment I have no email protection.  :(
Window 7 64 bit Pro
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Offline albatross365

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Re: Latest Free Avast Mail Add-in causing Outlook 2016 to close.
« Reply #1 on: December 21, 2017, 07:39:38 PM »
Same here.

Outlook 2016 on Windows 10
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Offline bob3160

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Re: Latest Free Avast Mail Add-in causing Outlook 2016 to close.
« Reply #2 on: December 21, 2017, 08:35:10 PM »
Reported on the Avast developers channel.
Remember that for Avast it's already past 8:00 PM
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Offline rna

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Re: Latest Free Avast Mail Add-in causing Outlook 2016 to close.
« Reply #3 on: December 21, 2017, 09:01:16 PM »
Same problem here.

Windows 7 Pro - Outlook 2016
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Offline adam.pavlat

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Re: Latest Free Avast Mail Add-in causing Outlook 2016 to close.
« Reply #4 on: December 21, 2017, 09:40:03 PM »
Good day,

can someone provide me the concrete file, please?

Thank you!
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Offline Pondus

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Re: Latest Free Avast Mail Add-in causing Outlook 2016 to close.
« Reply #5 on: December 21, 2017, 09:47:17 PM »
Quote from: brazils on December 21, 2017, 06:38:15 PM
Since the latest program update of Avast Free, I cannot use the Mail Add-in as Outlook 2016 disables it as it stops Outlook working. As of this moment I have no email protection. :(
Window 7 64 bit Pro
Yes you do ... all mail providers have spam / virus filter on there mail servers

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Offline GBS

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Re: Latest Free Avast Mail Add-in causing Outlook 2016 to close.
« Reply #6 on: December 21, 2017, 11:38:41 PM »
Same Problem on Win 10 (64) w\ Outlook 2016
Wife has same issue on Win 7 w\ Outlook 2010
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Offline bob3160

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Re: Latest Free Avast Mail Add-in causing Outlook 2016 to close.
« Reply #7 on: December 21, 2017, 11:50:34 PM »
Quote from: adam.pavlat on December 21, 2017, 09:40:03 PM
Good day,

can someone provide me the concrete file, please?

Thank you!
More specific and easy to comprehend instructions would probably be helpful. Thanks
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Free avast! Security Seminar: https://goo.gl/kh3cqR  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 10 Pro v1903 64bit, 8 Gig Ram, AvastFree 19.6.xxxx, How to Successfully Install Avast http://goo.gl/VLXde -  Repair & Clean Install https://goo.gl/t7aJGq

Offline brazils

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Re: Latest Free Avast Mail Add-in causing Outlook 2016 to close.
« Reply #8 on: December 22, 2017, 01:16:55 AM »
Quote from: Pondus on December 21, 2017, 09:47:17 PM
Quote from: brazils on December 21, 2017, 06:38:15 PM
Since the latest program update of Avast Free, I cannot use the Mail Add-in as Outlook 2016 disables it as it stops Outlook working. As of this moment I have no email protection. :(
Window 7 64 bit Pro
Yes you do ... all mail providers have spam / virus filter on there mail servers
Fair enough, but I still like to have my Avast protection.
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Offline kolar

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Re: Latest Free Avast Mail Add-in causing Outlook 2016 to close.
« Reply #9 on: December 22, 2017, 10:50:56 AM »
Hi all,

this should appear only with debug logging turned on. As a temporary workaround you can turn it off. After I fix this problem, you can turn it on again.
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Offline DrCarsonBeckett

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Re: Latest Free Avast Mail Add-in causing Outlook 2016 to close.
« Reply #10 on: December 22, 2017, 11:03:16 AM »
Hi,

I got the same problem.
Just checked, that logging function is already off.
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Offline mlsto

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Re: Latest Free Avast Mail Add-in causing Outlook 2016 to close.
« Reply #11 on: December 22, 2017, 11:18:00 AM »
Also crashing outlook with premier since this new update
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Offline adge.cutler

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Re: Latest Free Avast Mail Add-in causing Outlook 2016 to close.
« Reply #12 on: December 22, 2017, 11:20:24 AM »
Not only does Avast version 17.9.2322 not work with outlook as it causes Outlook 2016 to crash, it also does not show any Avast add-in spam icons. However, when carrying out system restore to go back before Avast version 17.9.2322 it all works perfectly with outlook 2016, that is until Avast wants to install Avast version 17.9.2322. Not the best of Christmas presents as I suspect like many other users this time of year as it is possibly the busiest time for emails. Please sort quickly as it appears to me like others on this forum the new software wasn't checked thoroughly enough prior to release..
« Last Edit: December 22, 2017, 11:53:32 AM by adge.cutler »
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Offline brazils

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Re: Latest Free Avast Mail Add-in causing Outlook 2016 to close.
« Reply #13 on: December 22, 2017, 11:20:56 AM »
Quote from: kolar on December 22, 2017, 10:50:56 AM
Hi all,

this should appear only with debug logging turned on. As a temporary workaround you can turn it off. After I fix this problem, you can turn it on again.

Thank you for your quick response.

I have checked in Options, Advanced, Other and Troubleshooting Logging is not selected.
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Offline mlsto

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Re: Latest Free Avast Mail Add-in causing Outlook 2016 to close.
« Reply #14 on: December 22, 2017, 11:28:30 AM »
Quote from: brazils on December 22, 2017, 11:20:56 AM
Quote from: kolar on December 22, 2017, 10:50:56 AM
Hi all,

this should appear only with debug logging turned on. As a temporary workaround you can turn it off. After I fix this problem, you can turn it on again.

Thank you for your quick response.

I have checked in Options, Advanced, Other and Troubleshooting Logging is not selected.

Do not have that enabled and still crashes outlook, you need another workaround
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