Author Topic: Behavior Shield set to "Ask" does not ask, won't exclude files  (Read 649 times)

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Offline edlight1

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Behavior Shield set to "Ask" does not ask, won't exclude files
« on: December 24, 2017, 11:07:15 AM »
The behavior shield snatches a .bat file in Win 7 which starts a program on a delay at boot, and quaratines it.
I have it set on "Ask" but it never does. It just tells me it moved it to the Virus Chest, and I can get it back, but it will not remember that it's ok and does it all over the next boot.

I really need "Ask" to work, with an option to whitelist the file.

When making an exclusion, I had to put the file in its own folder because Avast won't exclude files, just folders.

I've attached the .bat file FYI.

Offline edlight1

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Re: Behavior Shield set to "Ask" does not ask, won't exclude files
« Reply #1 on: December 24, 2017, 11:11:32 AM »
this is the new version 17.9.2322 build 17.9.3761.1
old version was ok

Offline Asyn

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Re: Behavior Shield set to "Ask" does not ask, won't exclude files
« Reply #2 on: December 24, 2017, 11:12:30 AM »
You can report a suspected FP (File/Website) here: https://www.avast.com/false-positive-file-form.php
W 8.1 [x64] - Avast PremSec 21.4.2462.B3 [UI.616] - EEK - Firefox ESR 78.10.1 [NS/uBO/PB] - TB 78.10.1
Avast-Tools: Secure Browser 90.0 - Cleanup 21.1 - SecureLine 5.11 - Driver Updater 21.1 - CCleaner 5.78
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline edlight1

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Re: Behavior Shield set to "Ask" does not ask, won't exclude files
« Reply #3 on: December 24, 2017, 11:19:14 AM »
Thanks, Asyn.
I uploaded the file to them a couple of days ago, I think it was.

Offline edlight1

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Re: Behavior Shield set to "Ask" does not ask, won't exclude files
« Reply #4 on: December 24, 2017, 11:20:25 AM »
Perhaps I should add that it's Avast Free.

Offline Asyn

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Re: Behavior Shield set to "Ask" does not ask, won't exclude files
« Reply #5 on: December 24, 2017, 11:24:21 AM »
Thanks, Asyn.
I uploaded the file to them a couple of days ago, I think it was.
You're welcome. (Be patient, it's Christmas. ;))
W 8.1 [x64] - Avast PremSec 21.4.2462.B3 [UI.616] - EEK - Firefox ESR 78.10.1 [NS/uBO/PB] - TB 78.10.1
Avast-Tools: Secure Browser 90.0 - Cleanup 21.1 - SecureLine 5.11 - Driver Updater 21.1 - CCleaner 5.78
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0