Author Topic: The interface of the Avast Cleanup does not open  (Read 1271 times)

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Offline sevildi

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The interface of the Avast Cleanup does not open
« on: December 26, 2017, 11:21:46 PM »
I did a scan with wise care 365. After scanning,
my Avast Cleanup Premium program is down.
The interface of the program does not open.
Below is a screenshot. I would like your help!

https://imgur.com/a/LeoRz

<blockquote class="imgur-embed-pub" lang="en" data-id="a/LeoRz"><a href="//imgur.com/LeoRz"></a></blockquote><script async src="//s.imgur.com/min/embed.js" charset="utf-8"></script>

Offline Stellarman

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Re: The interface of the Avast Cleanup does not open
« Reply #1 on: December 27, 2017, 10:33:31 AM »
Hi,

this seems like the same issue which is being discussed here: https://forum.avast.com/index.php?topic=211768.0

could you please share the log files so we can look at them to be able to identify the root cause of your issue?

Log files are located in this folder: c:\ProgramData\AVAST Software\Tuneup\log\
And you can either upload them to a favourite file server of yours or you can use our public FTP server for the purpose: ftp.avast.com/ftp/incoming/ (login: anonymous).

Thank you!
« Last Edit: January 02, 2018, 09:57:20 AM by Stellarman »