Refund

[REDACTED]

I'm very confused in all this. I can't tell if I have 2 avast internet security protection but I did request a refund.
Refund ticket #06721729

If it's the case, do I need to submit another refund request for the 2nd avast internet security protection?
(I did read the duplicated order FAQ)

[DavidR]

I'm very confused in all this. I can't tell if I have 2 avast internet security protection but I did request a refund.
Refund ticket #06721729

If it's the case, do I need to submit another refund request for the 2nd avast internet security protection?
(I did read the duplicated order FAQ)

Presumably you also made this clear when submitting the refund request ?

When did you create this support ticket ?
It can be up to 5 business days to process.

[REDACTED]

I created the support ticket today yet I didn't mention the duplicate issue. Would the 2nd avast internet security also be on the request?

[DavidR]

First you will have to wait for a response on your support ticket. They are handled on a first in first out order so modifying or creating another support ticket could actually slow the process.

When you purchase an avast product, you should get an email with your license attached ?
That should also detail what you purchased and numbers, etc. ?

The other possible wrinkle would be if you used different emails for each purchase.

You could also logon to your my.avast.com account and click the License section, that should show what licenses you have.