Author Topic: Outlook crash issue  (Read 12041 times)

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Offline hectic-mmv

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Outlook crash issue
« on: December 28, 2017, 11:52:47 AM »
Update:

29. 12. 2017 12:30 CET fix via uupdate channel has been released.

Fix is applied to all users automatically during 12h, during update process or during fresh installation.




Hello,

we are sorry about hearing of crashing Outlook due to Avast outlook plugin.
This version has been 5 weeks in beta channel for testing and no one from our beta users complained about this problem.

For those having a problem we have a temporary solution now. Proper fix is in development.

As a temporary solution please install older version of our product:

Download links:
- Avast Free http://public.avast.com/~vanek/17.8/avast_free_antivirus_setup_offline.exe
- Avast Pro http://public.avast.com/~vanek/17.8/avast_pro_antivirus_setup_offline.exe
- Avast Internet Security - http://public.avast.com/~vanek/17.8/avast_internet_security_setup_offline.exe
- Avast Premier - http://public.avast.com/~vanek/17.8/avast_premier_antivirus_setup_offline.exe

How to install:
- download Avast version
- uninstall previous version of Avast
- disconnect temporary from network
- start Avast installation and install Avast
- open Avast UI | settings | Update | set Program update to option - Ask when update available
- connect to network again

We are sorry about troubles again. Proper fix will be out soon. We will inform you here.

thank you,
« Last Edit: January 05, 2018, 05:37:40 PM by hectic-mmv »

Offline Infratech Solutions

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Re: Outlook crash issue
« Reply #1 on: December 28, 2017, 12:06:16 PM »
The link for Avast Pro Antivirus?
La web de Avast antivirus para España: www.infratech.es/avast.
Hazte distribuidor de Avast: https://www.infratech.es/avast/distribuir-avast.html.

Offline hectic-mmv

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Re: Outlook crash issue
« Reply #2 on: December 28, 2017, 01:13:05 PM »

Offline josick

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Re: Outlook crash issue
« Reply #3 on: December 28, 2017, 05:17:39 PM »
What a waste of time to have to go through forums to get some answer to a question asked days ago to support without the slightest answer, not even a confirmation of reception >:(
That's what I call no support.
I have one year left of licence and will probably upgrade my avg tuneup to full security including what avast does less and less efficiently

Offline Pondus

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Re: Outlook crash issue
« Reply #4 on: December 28, 2017, 06:58:56 PM »
Quote
I have one year left of licence and will probably upgrade my avg tuneup to full security including what avast does less and less efficiently
OK   ;)     https://blog.avast.com/avast-and-avg-become-one


Chief Wiggum: Uh, no, you got the wrong number. This is 9-1…2.


Offline josick

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Re: Outlook crash issue
« Reply #5 on: December 28, 2017, 07:31:42 PM »
Thanks
That explain a lot. In that kind of deal generally a product is gradually replaced by the other.
And some signs, when you have both can give you a hint. Avg has a support which answers and react so....

Offline Service27

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Re: Outlook crash issue
« Reply #6 on: December 28, 2017, 08:38:05 PM »
I too have issue with this "temporary fix". I would like to know HOW LONG it will take to get this bug ironed out. I too made both a telephone call complaint and a complaint through the avast UI issue link, and nothing. No reply, nothing. When I called in, i got some guy that treated me like I was an idiot and know nothing about computers or software telling me they knew of no issue (and this was a couple days after my initial complaints and online forums were filling daily with complaints about the issue).

better service would be appreciated regarding the fact your customers are being treated like mushrooms (kept in the dark and being fed poo poo).


Offline Rundvleeskroket

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Re: Outlook crash issue
« Reply #7 on: December 28, 2017, 09:59:52 PM »
This version has been 5 weeks in beta channel for testing and no one from our beta users complained about this problem.

You need more and/or more diverse beta users.

Online bob3160

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Re: Outlook crash issue
« Reply #8 on: December 29, 2017, 12:25:58 AM »
This version has been 5 weeks in beta channel for testing and no one from our beta users complained about this problem.

You need more and/or more diverse beta users.
Doesn't Avast also test on several different types of software installed systems ???

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Offline LCecil

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Re: Outlook crash issue
« Reply #9 on: December 29, 2017, 07:29:45 AM »
Outlook 2016 crashes on my Win 10 machine and disables the add in.
On my Win 7 - Outlook 2010   It disabled and took the icons off the toolbar.

This is not good at all. 

Offline kolar

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Re: Outlook crash issue
« Reply #10 on: December 29, 2017, 10:12:23 AM »
Hi guys,
we have troubles with releasing the fix, we will deliver it asap next week.

Offline steve321

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Re: Outlook crash issue
« Reply #11 on: December 29, 2017, 11:39:47 AM »
Started to use the work around, but keep getting b86362a5.exe has encountered a problem and needs to close, so can't seem to re-install a pre problem version!

Offline hectic-mmv

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Re: Outlook crash issue
« Reply #12 on: December 29, 2017, 02:15:35 PM »
Guys,

we have listened your feedback. Fix is already released. To apply it just reinstall Avast and reboot or fix is automatically applied in approx 12h.

We're sorry for your troubles.

Offline TheOwner

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Re: Outlook crash issue
« Reply #13 on: December 29, 2017, 02:49:48 PM »
Hello,
thank you for fix, although for me nothing changed yet. I have program update set to manual so it need program update to fix this problem or it will be fixed by VPS/Emergency updater automaticaly? Change this fix version number? Thank you.
« Last Edit: December 29, 2017, 03:02:54 PM by TheOwner »

Offline askme

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Re: Outlook crash issue
« Reply #14 on: December 29, 2017, 09:40:04 PM »
where is this fix?? I am so disgusted I am looking for another antivirus at this point - every program update screws up my outlook 2010- this time so bad it is barely functioning and i have spent hours applying other fixes, re-installs ETC

TERRIBLE SUPPORT as well.