Avast community forum
Home
Help
Search
Login
Register
Avast WEBforum
»
Consumer Products
»
Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier)
(Moderators:
hectic-mmv
,
LudekS
,
chytil2
) »
Unable to sign in via Avast Free Antivirus UI
« previous
next »
Print
Pages: [
1
]
Go Down
Author
Topic: Unable to sign in via Avast Free Antivirus UI (Read 1176 times)
0 Members and 1 Guest are viewing this topic.
REDACTED
Guest
Unable to sign in via Avast Free Antivirus UI
«
on:
December 29, 2017, 04:42:08 AM »
Hello
I've just installed Avast on a freshly reset Windows 10 PC and when I attempt to login to my Avast account through the UI, it reports either "You are already logged in", or "We are sorry, but we could not connect your device to your account."
Logged
DavidR
Avast Überevangelist
Certainly Bot
Posts: 88897
No support PMs thanks
Re: Unable to sign in via Avast Free Antivirus UI
«
Reply #1 on:
December 29, 2017, 09:50:25 AM »
Are you able to login if you do so from your browser ?
I always use my browser, mainly because I don't like the layout (small) when doing so from the UI.
Logged
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.2.6105 (build 24.2.8918.824) UI 1.0.799/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security
REDACTED
Guest
Re: Unable to sign in via Avast Free Antivirus UI
«
Reply #2 on:
December 30, 2017, 02:04:32 AM »
Yes, my browser logs in.
Logged
REDACTED
Guest
Re: Unable to sign in via Avast Free Antivirus UI
«
Reply #3 on:
December 30, 2017, 04:23:34 AM »
Thank you for responding. I've resolved the issue myself. There appears to be an issue with my local DNS provider - I resolved the problem by using Google's DNS servers system-wide.
Logged
DavidR
Avast Überevangelist
Certainly Bot
Posts: 88897
No support PMs thanks
Re: Unable to sign in via Avast Free Antivirus UI
«
Reply #4 on:
December 30, 2017, 09:53:32 AM »
You're welcome, thanks for reporting what resolved it for you.
Logged
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.2.6105 (build 24.2.8918.824) UI 1.0.799/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security
Print
Pages: [
1
]
Go Up
« previous
next »
Avast WEBforum
»
Consumer Products
»
Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier)
(Moderators:
hectic-mmv
,
LudekS
,
chytil2
) »
Unable to sign in via Avast Free Antivirus UI