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Author Topic: Auto-Renewal Cancellation  (Read 2293 times)

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Auto-Renewal Cancellation
« on: December 30, 2017, 08:32:23 AM »
I have went through all the steps to cancel auto-renewal for my avast cleanup
But it has been a week and I still haven't gotten the confirmation email
When I check my order online, it is still there with auto-renewal green/on

If it stay this way and charge me money when it expires then I will be very mad
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Offline Stellarman

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Re: Auto-Renewal Cancellation
« Reply #1 on: January 02, 2018, 03:51:12 PM »
Hi,

could you please send me your email (the one you used for purchase/trial registration) so we can check the status of auto-renewal and cancel it if it is still on?
You could send it via PM to keep it private.

Thank you!
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Re: Auto-Renewal Cancellation
« Reply #2 on: March 04, 2018, 11:42:46 PM »
Hi, I have the same problem and am not sure if this auto-renewal option has been canceled on my account. I appreciate any help!
Thank you.
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Offline bob3160

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Re: Auto-Renewal Cancellation
« Reply #3 on: March 05, 2018, 12:24:32 AM »
Quote from: sina_hs3 on March 04, 2018, 11:42:46 PM
Hi, I have the same problem and am not sure if this auto-renewal option has been canceled on my account. I appreciate any help!
Thank you.
Follow the instructions supplied in reply #1
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