Author Topic: Cancel Cleanup Premium auto renewal  (Read 4548 times)

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Offline bertolottip

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Cancel Cleanup Premium auto renewal
« on: January 02, 2018, 05:05:34 PM »
Hello,

I decided to try the 60 days free trial for Cleanup Premium today. I entered my credit card information together with my email adress. At this point I should mention I did not receive an email confirming my order.

I then tried deactivating the auto renewal cancellation. I opened Cleanup Premium, went to Subscription then clicked on the View my account link. (See attached image Cleanuppremium1.jpg)

I took me to the Avast account login page. No way to remember my password so I clicked the "Can't access your account ?" link which prompted me to enter my email adress.
First surprise : I got an error message telling me my email adress is not registered. This is the same email adress I used to process the payment to Cleanup Premium. I should mention that I did have an avast account since I have previously received emails from Avast.

I then went to the support page about deactivation which tells me to go this website: https://www.avast.com/fr-fr/find-order
First option is to use the order number. Since I did not receive an order confirmation I went with the second option of using my email adress and 4 last digit of my credit card number.
Second suprise : I get an error message telling me the information I entered is incorrect.

So at this point I have no way to connect to an account, and no way to track my order. But I certainly did give my credit card information for the free trial, that was not an issue for Avast apparently.

I decided to create an Avast account with my email adress thinking maybe this would work. Well it doesn't. It says in my account that I have no licenses registered or anything.

So now, I have a useless avast account that doesn't allow me to deactivate the auto renewal.

I would strongly appreciate some help to deactivate the auto renewal of Cleanup Premium. This is outrageous that I was able to place a purchase without an account in the first place. Or without Avast checking any account information. And it is outrageous and shady business practice for the deactivation to be impossible by myself, in my case.

Regards


Offline Stellarman

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Re: Cancel Cleanup Premium auto renewal
« Reply #1 on: January 03, 2018, 09:26:39 AM »
Hi,

I agree that it might be sometimes quite confusing.
Anyway you should have a confirmation email with a subject like Avast - Order Confirmation (Order #XXXXXXXX) in this email you have two important information Order ID and Password.
You can use these two to login here: http://www.avast.com/en-us/find-order where you can manage your subscription.

If you didn't get the email for some reason, please contact our support directly here: http://support.avast.com/ and they should help you to get it done.

Thank you.

Offline bertolottip

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Re: Cancel Cleanup Premium auto renewal
« Reply #2 on: January 03, 2018, 10:15:33 AM »
Hello,

Thank you for your reply.

Unfortunately, I did not receive an order confirmation email.

The support website is not clear enough for me. Can you please tell me which topic I should look for ?

Edit : All relevant topics on the support website require an order number or order ID, which I don't have. I can  give you other information about the order such as my Name, postal code, and time attention which I placed the order. I can give you the email address I used for the order, although I suspect I may have mistyped it when placing the order. It would explain why I didn't get a confirmation email.

Regards
« Last Edit: January 03, 2018, 10:28:27 AM by bertolottip »

Offline bushfilm

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Re: Cancel Cleanup Premium auto renewal
« Reply #3 on: January 03, 2018, 07:37:18 PM »
This "free trial" thing is nothing but a scam. I also did not receive an email listing my order number, etc. so it is impossible to cancel the "free" trial. The website is amazingly convoluted and difficult to use, on purpose, so you will get frustrated and simply give up. I am stopping payment through my bank, and I suggest everyone do the same. This company is a crooked enterprise.,,BEWARE!

Offline bertolottip

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Re: Cancel Cleanup Premium auto renewal
« Reply #4 on: January 03, 2018, 09:13:27 PM »
This "free trial" thing is nothing but a scam. I also did not receive an email listing my order number, etc. so it is impossible to cancel the "free" trial. The website is amazingly convoluted and difficult to use, on purpose, so you will get frustrated and simply give up. I am stopping payment through my bank, and I suggest everyone do the same. This company is a crooked enterprise.,,BEWARE!

Thank you, I am glad I am not the only one thinking this.

Would you mind sharing the ISC number or the Digital River company so I can oppose the payment too ? I can't seem to find it.

I have always used Avast as my antivirus software. But now, knowing that they use such dishonest business practices, I am definitely removing and changing software and staying the hell away from this company.

Offline Stellarman

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Re: Cancel Cleanup Premium auto renewal
« Reply #5 on: January 04, 2018, 10:02:28 AM »
Hi,

understood your frustration but I would also like to ask you for your help so we can make this process better and more transparent.

Could you please send me your email addresses which you used to purchase the trial? I would like to check what happened that you didn't receive the confirmation email.
Also we can cancel the subscription once we will know to which email account it belongs.

You can send them via PM so it's private.

Thank you.

Offline bertolottip

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Re: Cancel Cleanup Premium auto renewal
« Reply #6 on: January 04, 2018, 05:40:26 PM »
Thank you, I appreciate your help. My frustration is not towards you, I am certain that you are not the one causing my troubles.

I will send you my email adress via PM.

Offline Arun35

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Re: Cancel Cleanup Premium auto renewal
« Reply #7 on: February 24, 2018, 06:38:17 AM »
Hi I too have the same problem over here and renewal period is just 7 months away. Kindly help me unsubscribe. I have opted for free trial from one of my colleague's credit card.
Kindly help me with this and as like you asked the other subscriber to share his email id and subscription to you, how do i do that?


Hello,

I decided to try the 60 days free trial for Cleanup Premium today. I entered my credit card information together with my email adress. At this point I should mention I did not receive an email confirming my order.

I then tried deactivating the auto renewal cancellation. I opened Cleanup Premium, went to Subscription then clicked on the View my account link. (See attached image Cleanuppremium1.jpg)

I took me to the Avast account login page. No way to remember my password so I clicked the "Can't access your account ?" link which prompted me to enter my email adress.
First surprise : I got an error message telling me my email adress is not registered. This is the same email adress I used to process the payment to Cleanup Premium. I should mention that I did have an avast account since I have previously received emails from Avast.

I then went to the support page about deactivation which tells me to go this website: https://www.avast.com/fr-fr/find-order
First option is to use the order number. Since I did not receive an order confirmation I went with the second option of using my email adress and 4 last digit of my credit card number.
Second suprise : I get an error message telling me the information I entered is incorrect.

So at this point I have no way to connect to an account, and no way to track my order. But I certainly did give my credit card information for the free trial, that was not an issue for Avast apparently.

I decided to create an Avast account with my email adress thinking maybe this would work. Well it doesn't. It says in my account that I have no licenses registered or anything.

So now, I have a useless avast account that doesn't allow me to deactivate the auto renewal.

I would strongly appreciate some help to deactivate the auto renewal of Cleanup Premium. This is outrageous that I was able to place a purchase without an account in the first place. Or without Avast checking any account information. And it is outrageous and shady business practice for the deactivation to be impossible by myself, in my case.

Regards
« Last Edit: February 25, 2018, 05:29:03 AM by Arun35 »

Offline bob3160

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Re: Cancel Cleanup Premium auto renewal
« Reply #8 on: February 24, 2018, 04:02:05 PM »
Hi I too have the same problem over here and renewal period is just 7 months away. Kindly help me unsubscribe. I have opted for free trial from one of my colleague's credit card.
Kindly help me with this and as like you asked the other subscriber to share his email id and subscription to you, how do i do that?
or better please make a note of mine
Email id: XXXXXXXXXX
License: XXXXXXXxxxxxx

Unless you like spam I suggest you remove your email address and posting your license is never a good idea.
Free avast! Security Seminar: http://www.authorstream.com/Presentation/bob3160-1425909-protecting-yourself/    -  Important: http://www.organdonor.gov/ -- My Blog: http://bob3160.blogspot.com/ - Win 10 Pro v1803 64bit, 8 Gig Ram, AvastFree 18.4.2338, WinPatrol, Unchecky How to Successfully Install Avast http://goo.gl/VLXde

Offline Arun35

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Re: Cancel Cleanup Premium auto renewal
« Reply #9 on: February 25, 2018, 05:38:24 AM »
Thanks, i have removed mail id and license from over here.
Can someone please help me with deactivating subscription?

Hi I too have the same problem over here and renewal period is just 7 months away. Kindly help me unsubscribe. I have opted for free trial from one of my colleague's credit card.
Kindly help me with this and as like you asked the other subscriber to share his email id and subscription to you, how do i do that?
or better please make a note of mine
Email id: XXXXXXXXXX
License: XXXXXXXxxxxxx

Unless you like spam I suggest you remove your email address and posting your license is never a good idea.

Offline bob3160

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Re: Cancel Cleanup Premium auto renewal
« Reply #10 on: February 25, 2018, 01:25:13 PM »
I've reported this to Avast.
Free avast! Security Seminar: http://www.authorstream.com/Presentation/bob3160-1425909-protecting-yourself/    -  Important: http://www.organdonor.gov/ -- My Blog: http://bob3160.blogspot.com/ - Win 10 Pro v1803 64bit, 8 Gig Ram, AvastFree 18.4.2338, WinPatrol, Unchecky How to Successfully Install Avast http://goo.gl/VLXde

Offline Arun35

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Re: Cancel Cleanup Premium auto renewal
« Reply #11 on: February 25, 2018, 06:47:13 PM »
Thank you , today i received a mail from avast mentioning about the auto renewal in few days.
That mail even contained order id and password . This time with the help of these info I was able log in. Now i have turned off auto renewal.
Thanks again :)

Offline bob3160

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Re: Cancel Cleanup Premium auto renewal
« Reply #12 on: February 25, 2018, 06:51:56 PM »
You're welcome. :)
Free avast! Security Seminar: http://www.authorstream.com/Presentation/bob3160-1425909-protecting-yourself/    -  Important: http://www.organdonor.gov/ -- My Blog: http://bob3160.blogspot.com/ - Win 10 Pro v1803 64bit, 8 Gig Ram, AvastFree 18.4.2338, WinPatrol, Unchecky How to Successfully Install Avast http://goo.gl/VLXde

Offline Karen M

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Re: Cancel Cleanup Premium auto renewal
« Reply #13 on: March 04, 2018, 11:04:38 PM »
I want to cancel my free subscription to Avast Cleanup Premium 60 day trial-1 PC-1 year, am able to access my Subscriptions Details but can't disable Automatic Renewals as there are no settings to click on next to Automatic Renewals.  Can you deactivate automatic renewals for me?  This is what shows on my computer: 

" Subscription Status - Free Trial

View payment details within order history View Order History.

Subscription Term: Yearly

Your subscription will automatically renew on 15/03/2018. If you do not want it to automatically renew, update the setting below.

Automatic Renewals:

Expiry date:15/03/2018

Renew Now "

(This was through digitalriver.)
« Last Edit: March 04, 2018, 11:28:31 PM by Karen M »

Offline bob3160

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Re: Cancel Cleanup Premium auto renewal
« Reply #14 on: March 04, 2018, 11:09:56 PM »
Free avast! Security Seminar: http://www.authorstream.com/Presentation/bob3160-1425909-protecting-yourself/    -  Important: http://www.organdonor.gov/ -- My Blog: http://bob3160.blogspot.com/ - Win 10 Pro v1803 64bit, 8 Gig Ram, AvastFree 18.4.2338, WinPatrol, Unchecky How to Successfully Install Avast http://goo.gl/VLXde