Author Topic: Cancel Cleanup Premium auto renewal  (Read 20178 times)

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Offline bob3160

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Re: Cancel Cleanup Premium auto renewal
« Reply #30 on: May 31, 2018, 02:12:46 PM »
Hello,

I decided to try the 60 days free trial for Cleanup Premium today. I entered my credit card information together with my email adress. At this point I should mention I did not receive an email confirming my order.

I then tried deactivating the auto renewal cancellation. I opened Cleanup Premium, went to Subscription then clicked on the View my account link. (See attached image Cleanuppremium1.jpg)

I took me to the Avast account login page. No way to remember my password so I clicked the "Can't access your account ?" link which prompted me to enter my email adress.
First surprise : I got an error message telling me my email adress is not registered. This is the same email adress I used to process the payment to Cleanup Premium. I should mention that I did have an avast account since I have previously received emails from Avast.

I then went to the support page about deactivation which tells me to go this website: https://www.avast.com/fr-fr/find-order
First option is to use the order number. Since I did not receive an order confirmation I went with the second option of using my email adress and 4 last digit of my credit card number.
Second suprise : I get an error message telling me the information I entered is incorrect.

So at this point I have no way to connect to an account, and no way to track my order. But I certainly did give my credit card information for the free trial, that was not an issue for Avast apparently.

I decided to create an Avast account with my email adress thinking maybe this would work. Well it doesn't. It says in my account that I have no licenses registered or anything.

So now, I have a useless avast account that doesn't allow me to deactivate the auto renewal.

I would strongly appreciate some help to deactivate the auto renewal of Cleanup Premium. This is outrageous that I was able to place a purchase without an account in the first place. Or without Avast checking any account information. And it is outrageous and shady business practice for the deactivation to be impossible by myself, in my case.

Regards

I have this exact same problem, which I only realised when my old laptop stopped working and I intended on activating my subscription on my new one.

I find this outrageous and have no idea how to solve this, some assistance would be much appreciated as I have less than a month left on this free trial and I refuse to be charged.
Start by contacting customer support. https://support.avast.com/support/tickets/new
Free avast! Security Seminar: https://goo.gl/kh3cqR  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 10 Pro v1809 64bit, 8 Gig Ram, AvastFree 19.1.2360, WinPatrol, Unchecky How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq

Offline Sokratis

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Re: Cancel Cleanup Premium auto renewal
« Reply #31 on: June 29, 2018, 11:47:15 PM »
hello i am trying to cancel my avast cleanup after trial period is over but I in a loop with invalid password-e mails. Could you please tell me if there is a way to overcome this?

Offline neil_s_wood

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Re: Cancel Cleanup Premium auto renewal
« Reply #32 on: July 26, 2018, 07:47:50 AM »
Hello,

I decided to try the 60 days free trial for Cleanup Premium today. I entered my credit card information together with my email adress. At this point I should mention I did not receive an email confirming my order.

I then tried deactivating the auto renewal cancellation. I opened Cleanup Premium, went to Subscription then clicked on the View my account link. (See attached image Cleanuppremium1.jpg)

I took me to the Avast account login page. No way to remember my password so I clicked the "Can't access your account ?" link which prompted me to enter my email adress.
First surprise : I got an error message telling me my email adress is not registered. This is the same email adress I used to process the payment to Cleanup Premium. I should mention that I did have an avast account since I have previously received emails from Avast.

I then went to the support page about deactivation which tells me to go this website: https://www.avast.com/fr-fr/find-order
First option is to use the order number. Since I did not receive an order confirmation I went with the second option of using my email adress and 4 last digit of my credit card number.
Second suprise : I get an error message telling me the information I entered is incorrect.

So at this point I have no way to connect to an account, and no way to track my order. But I certainly did give my credit card information for the free trial, that was not an issue for Avast apparently.

I decided to create an Avast account with my email adress thinking maybe this would work. Well it doesn't. It says in my account that I have no licenses registered or anything.

So now, I have a useless avast account that doesn't allow me to deactivate the auto renewal.

I would strongly appreciate some help to deactivate the auto renewal of Cleanup Premium. This is outrageous that I was able to place a purchase without an account in the first place. Or without Avast checking any account information. And it is outrageous and shady business practice for the deactivation to be impossible by myself, in my case.

Regards

I have this exact same problem, which I only realised when my old laptop stopped working and I intended on activating my subscription on my new one.

I find this outrageous and have no idea how to solve this, some assistance would be much appreciated as I have less than a month left on this free trial and I refuse to be charged.

I have the same problem; I have no Avast account and cannot cancel the free subscription from the instructions on the website.  I signed via Paypal. It asks for an order id which I don't have but then asks for email and the last five digits from my credit card number but will only take four.  I never received any email when I signed up either.  I'd like to cancel the subscription but can find no way of doing this.  I'd really like to know how to do this or get this cancelled. 

Offline bob3160

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Re: Cancel Cleanup Premium auto renewal
« Reply #33 on: July 26, 2018, 02:01:33 PM »


Start by contacting customer support. https://support.avast.com/support/tickets/new

Free avast! Security Seminar: https://goo.gl/kh3cqR  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 10 Pro v1809 64bit, 8 Gig Ram, AvastFree 19.1.2360, WinPatrol, Unchecky How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq

Offline junkmailcs71

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Re: Cancel Cleanup Premium auto renewal
« Reply #34 on: July 29, 2018, 02:12:07 AM »
IF YOU USED PAYPAL CANCEL IT THROUGH THERE!!! FORGET AVAST SUPPORT
« Last Edit: July 29, 2018, 02:20:51 AM by junkmailcs71 »

Offline Stellarman

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Re: Cancel Cleanup Premium auto renewal
« Reply #35 on: August 02, 2018, 10:15:04 AM »
hello i am trying to cancel my avast cleanup after trial period is over but I in a loop with invalid password-e mails. Could you please tell me if there is a way to overcome this?

Hi,

send me please either your email address you have used when you subscribed or activation key you have in Avast Cleanup (via PM) and I will cancel your auto-renewal.

Thank you.

Offline Stellarman

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Re: Cancel Cleanup Premium auto renewal
« Reply #36 on: August 02, 2018, 10:15:55 AM »
Hello,

I decided to try the 60 days free trial for Cleanup Premium today. I entered my credit card information together with my email adress. At this point I should mention I did not receive an email confirming my order.

I then tried deactivating the auto renewal cancellation. I opened Cleanup Premium, went to Subscription then clicked on the View my account link. (See attached image Cleanuppremium1.jpg)

I took me to the Avast account login page. No way to remember my password so I clicked the "Can't access your account ?" link which prompted me to enter my email adress.
First surprise : I got an error message telling me my email adress is not registered. This is the same email adress I used to process the payment to Cleanup Premium. I should mention that I did have an avast account since I have previously received emails from Avast.

I then went to the support page about deactivation which tells me to go this website: https://www.avast.com/fr-fr/find-order
First option is to use the order number. Since I did not receive an order confirmation I went with the second option of using my email adress and 4 last digit of my credit card number.
Second suprise : I get an error message telling me the information I entered is incorrect.

So at this point I have no way to connect to an account, and no way to track my order. But I certainly did give my credit card information for the free trial, that was not an issue for Avast apparently.

I decided to create an Avast account with my email adress thinking maybe this would work. Well it doesn't. It says in my account that I have no licenses registered or anything.

So now, I have a useless avast account that doesn't allow me to deactivate the auto renewal.

I would strongly appreciate some help to deactivate the auto renewal of Cleanup Premium. This is outrageous that I was able to place a purchase without an account in the first place. Or without Avast checking any account information. And it is outrageous and shady business practice for the deactivation to be impossible by myself, in my case.

Regards

I have this exact same problem, which I only realised when my old laptop stopped working and I intended on activating my subscription on my new one.

I find this outrageous and have no idea how to solve this, some assistance would be much appreciated as I have less than a month left on this free trial and I refuse to be charged.

I have the same problem; I have no Avast account and cannot cancel the free subscription from the instructions on the website.  I signed via Paypal. It asks for an order id which I don't have but then asks for email and the last five digits from my credit card number but will only take four.  I never received any email when I signed up either.  I'd like to cancel the subscription but can find no way of doing this.  I'd really like to know how to do this or get this cancelled.

Hi,

send me please either your email address you have used when you subscribed or activation key you have in Avast Cleanup (via PM) and I will cancel your auto-renewal.

Thank you.

Offline silent.courtney

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Re: Cancel Cleanup Premium auto renewal
« Reply #37 on: August 14, 2018, 01:40:22 AM »
1. Open Avast.
2. Click on My Licences.
3. Then click On Manage Account.
4. A webpage is opened, (The Avast site) Here you must click on Your Licenses, on the far right.
5. this takes you to another page, click on "Cancel Auto-Renewal."
6. a small box appears, click on "De-Activate Auto Renewal Subscription."
7. Wait a few seconds. It will then say, "Request to cancel the auto renewal has been sent."

I will mention that this method nearly worked for me but when i got to step 7, it said, "Something went wrong with the cancellation of auto renewal", and now i am trying to cancel it by using my order id info which to access i had to enter my email address and password...when i did this is tried to tell me that my email address was invalid even though i used it to log into Avast not more than 10 mins ago. I am now back to square one. Also when i try to click on "Activation Code" it brings up a box saying "Error 305."

It seems Avast want to make this impossible for us to cancel our subscription. i have taken screenshots of every single step ive mentioned, so i have evidence of my attempts to cancel the subscription and i am willing to take legal action if Avast try to charge me if i am still unable to cancel before my free trial runs out.

Offline Stellarman

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Re: Cancel Cleanup Premium auto renewal
« Reply #38 on: August 21, 2018, 12:46:00 PM »
1. Open Avast.
2. Click on My Licences.
3. Then click On Manage Account.
4. A webpage is opened, (The Avast site) Here you must click on Your Licenses, on the far right.
5. this takes you to another page, click on "Cancel Auto-Renewal."
6. a small box appears, click on "De-Activate Auto Renewal Subscription."
7. Wait a few seconds. It will then say, "Request to cancel the auto renewal has been sent."

I will mention that this method nearly worked for me but when i got to step 7, it said, "Something went wrong with the cancellation of auto renewal", and now i am trying to cancel it by using my order id info which to access i had to enter my email address and password...when i did this is tried to tell me that my email address was invalid even though i used it to log into Avast not more than 10 mins ago. I am now back to square one. Also when i try to click on "Activation Code" it brings up a box saying "Error 305."

It seems Avast want to make this impossible for us to cancel our subscription. i have taken screenshots of every single step ive mentioned, so i have evidence of my attempts to cancel the subscription and i am willing to take legal action if Avast try to charge me if i am still unable to cancel before my free trial runs out.

Hi,

your subscription associated with the email you have registered here on Avast Forum has already been cancelled on August 13th.
The trial period is still valid until September 18th so you can enjoy our product until then.

Thank you and have a nice day.

Offline Nikolay17

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Re: Cancel Cleanup Premium auto renewal
« Reply #39 on: August 26, 2018, 02:21:36 PM »
A while ago I had contacted support and got answer that my renewal subscription successfully cancelled. But today they suddenly billed me.
What is going on? Why they took my money without permission? And how can I get it back?

Offline bob3160

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Re: Cancel Cleanup Premium auto renewal
« Reply #40 on: August 26, 2018, 02:32:15 PM »
A while ago I had contacted support and got answer that my renewal subscription successfully cancelled. But today they suddenly billed me.
What is going on? Why they took my money without permission? And how can I get it back?
What was cancelled and what did you get billed for ???
Contact Support https://support.avast.com/contact
Free avast! Security Seminar: https://goo.gl/kh3cqR  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 10 Pro v1809 64bit, 8 Gig Ram, AvastFree 19.1.2360, WinPatrol, Unchecky How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq

Offline kjiara66

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Re: Cancel Cleanup Premium auto renewal
« Reply #41 on: September 24, 2018, 09:30:51 AM »
I have been going around in circle trying to gt out of the free CleanUp subscription,  I didn't receive and email with an order number in it and used PayPal as my payment therefore have no way of giving the last five digits  of my credit card.  Some help would be great, I have tried everything they say will accomplish this.

Offline blinchik

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Re: Cancel Cleanup Premium auto renewal
« Reply #42 on: November 15, 2018, 01:10:15 PM »
Please cancel my Avast Cleanup subscription! It's a big scam that costed me 55 Eur, because it's impossible to cancel it on your own! 

Offline Stellarman

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Re: Cancel Cleanup Premium auto renewal
« Reply #43 on: November 19, 2018, 10:34:04 AM »
Please cancel my Avast Cleanup subscription! It's a big scam that costed me 55 Eur, because it's impossible to cancel it on your own!

Hi,

your subscription had been cancelled on November 15th before the trial license expired.

Thank you and have a nice day.

Offline annemclellan53

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Re: Cancel Cleanup Premium auto renewal
« Reply #44 on: November 23, 2018, 11:07:10 PM »
I have logged in to my Avast account, and tried to Cancel the Automatic Renewal of license. But when I click the button it gives an Error message saying Unable to Cancel. This is ridiculous Considering I have been reading other Posts about this dated back in January 18, Its now 23rd Nov. And still not Cancelling on Request!!