Author Topic: Cancel Cleanup Premium auto renewal  (Read 56077 times)

0 Members and 1 Guest are viewing this topic.

Offline Asyn

  • Avast √úberevangelist
  • Certainly Bot
  • *****
  • Posts: 62875
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: Cancel Cleanup Premium auto renewal
« Reply #90 on: January 03, 2020, 03:08:27 PM »
By the way, the current year is 2020, the question when you want to post something only accepts 2019 as an answer.
Thanks, I forwarded it.
Win 8.1 [x64] - Avast PremSec 20.1.2397.Beta#4 [UI.460] - CC 5.63 - EEK - Firefox ESR 68.5 [NS/AOS/uBO/PB] - TB 68.5 - ASB/ASL.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Stellarman

  • Avast team
  • Poster
  • *
  • Posts: 501
  • Product Manager
Re: Cancel Cleanup Premium auto renewal
« Reply #91 on: January 08, 2020, 03:38:33 PM »
Please cancel my free trail for premium cleanup. I can't get find a way to cancel in the app.

Hi,

your subscription has already been cancelled on Dec/30/2019.

The trial period is still valid until Jan/12/2020 so you can still enjoy our product until then.

Thank you and have a nice day.

Offline Stellarman

  • Avast team
  • Poster
  • *
  • Posts: 501
  • Product Manager
Re: Cancel Cleanup Premium auto renewal
« Reply #92 on: January 08, 2020, 03:39:29 PM »
Hi, I want to cancel my subscription for Avast Cleanup Premium (60 day trial), I did not get any confirmation e-mail.
If by any means I was succesful cancelling it on my own while getting lost in the support section, would you send me an e-mail regardless?
Thanks

Hi,

your subscription has already been cancelled on Jan/03/2020.

The trial period is still valid until Mar/03/2020 so you can still enjoy our product until then.

Thank you and have a nice day.

Offline keeft

  • Newbie
  • *
  • Posts: 1
Re: Cancel Cleanup Premium auto renewal
« Reply #93 on: February 03, 2020, 10:10:01 PM »
Hi,

Can you please cancel my Cleanup Trial?

Licence: DRWQBP-RHJDMJ-4XU9PE

Regards,

Offline Stellarman

  • Avast team
  • Poster
  • *
  • Posts: 501
  • Product Manager
Re: Cancel Cleanup Premium auto renewal
« Reply #94 on: February 04, 2020, 11:16:06 AM »
Hi,

Can you please cancel my Cleanup Trial?

Licence: DRWQBP-RHJDMJ-4XU9PE

Regards,

Hi,

I just cancelled your subscription.

The trial period is still valid until April 3 so you can still enjoy our product until then.

Thank you and have a nice day.

Offline Fanni3

  • Newbie
  • *
  • Posts: 1
Re: Cancel Cleanup Premium auto renewal
« Reply #95 on: February 08, 2020, 04:24:45 PM »
 signed up for the free trial version of Clean up premium but I don't want it to renew on 23 Feb.
I did not recieve any emails or order ID and it not showing it when reminds me of the renewal. I can't disable it anywhere.
Please help me, I only have the license number  QE5P3S - JK9MMJ - 4749ME

Offline Stellarman

  • Avast team
  • Poster
  • *
  • Posts: 501
  • Product Manager
Re: Cancel Cleanup Premium auto renewal
« Reply #96 on: February 10, 2020, 09:20:25 AM »
signed up for the free trial version of Clean up premium but I don't want it to renew on 23 Feb.
I did not recieve any emails or order ID and it not showing it when reminds me of the renewal. I can't disable it anywhere.
Please help me, I only have the license number  QE5P3S - JK9MMJ - 4749ME

Hi,

I just cancelled your subscription.

The trial period is still valid until February 23 so you can still enjoy our product until then.

Thank you and have a nice day.