Author Topic: Cancel Cleanup Premium auto renewal  (Read 58062 times)

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Offline Asyn

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Re: Cancel Cleanup Premium auto renewal
« Reply #90 on: January 03, 2020, 03:08:27 PM »
By the way, the current year is 2020, the question when you want to post something only accepts 2019 as an answer.
Thanks, I forwarded it.
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Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Stellarman

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Re: Cancel Cleanup Premium auto renewal
« Reply #91 on: January 08, 2020, 03:38:33 PM »
Please cancel my free trail for premium cleanup. I can't get find a way to cancel in the app.

Hi,

your subscription has already been cancelled on Dec/30/2019.

The trial period is still valid until Jan/12/2020 so you can still enjoy our product until then.

Thank you and have a nice day.

Offline Stellarman

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Re: Cancel Cleanup Premium auto renewal
« Reply #92 on: January 08, 2020, 03:39:29 PM »
Hi, I want to cancel my subscription for Avast Cleanup Premium (60 day trial), I did not get any confirmation e-mail.
If by any means I was succesful cancelling it on my own while getting lost in the support section, would you send me an e-mail regardless?
Thanks

Hi,

your subscription has already been cancelled on Jan/03/2020.

The trial period is still valid until Mar/03/2020 so you can still enjoy our product until then.

Thank you and have a nice day.

Offline keeft

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Re: Cancel Cleanup Premium auto renewal
« Reply #93 on: February 03, 2020, 10:10:01 PM »
Hi,

Can you please cancel my Cleanup Trial?

Licence: DRWQBP-RHJDMJ-4XU9PE

Regards,

Offline Stellarman

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Re: Cancel Cleanup Premium auto renewal
« Reply #94 on: February 04, 2020, 11:16:06 AM »
Hi,

Can you please cancel my Cleanup Trial?

Licence: DRWQBP-RHJDMJ-4XU9PE

Regards,

Hi,

I just cancelled your subscription.

The trial period is still valid until April 3 so you can still enjoy our product until then.

Thank you and have a nice day.

Offline Fanni3

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Re: Cancel Cleanup Premium auto renewal
« Reply #95 on: February 08, 2020, 04:24:45 PM »
 signed up for the free trial version of Clean up premium but I don't want it to renew on 23 Feb.
I did not recieve any emails or order ID and it not showing it when reminds me of the renewal. I can't disable it anywhere.
Please help me, I only have the license number  QE5P3S - JK9MMJ - 4749ME

Offline Stellarman

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Re: Cancel Cleanup Premium auto renewal
« Reply #96 on: February 10, 2020, 09:20:25 AM »
signed up for the free trial version of Clean up premium but I don't want it to renew on 23 Feb.
I did not recieve any emails or order ID and it not showing it when reminds me of the renewal. I can't disable it anywhere.
Please help me, I only have the license number  QE5P3S - JK9MMJ - 4749ME

Hi,

I just cancelled your subscription.

The trial period is still valid until February 23 so you can still enjoy our product until then.

Thank you and have a nice day.

Offline razielsoulshadow

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Re: Cancel Cleanup Premium auto renewal
« Reply #97 on: February 27, 2020, 08:56:48 AM »
Hi, I'm having the same issues as the last few replies. Could you unsubscribe me from the 60-day trial as well? It's supposed to end tomorrow...

License is QDWVYH-LY78A2-4P49TJ

Thanks!

Offline r@vast

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Re: Cancel Cleanup Premium auto renewal
« Reply #98 on: February 27, 2020, 09:20:45 AM »
Hi, I'm having the same issues as the last few replies. Could you unsubscribe me from the 60-day trial as well? It's supposed to end tomorrow...

License is QDWVYH-LY78A2-4P49TJ

Thanks!

Hi,

Your auto-renewal for Avast Cleanup Premium has been cancelled.

Offline Joop10

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Re: Cancel Cleanup Premium auto renewal
« Reply #99 on: March 02, 2020, 03:30:34 PM »
Hi,

I have the same. I would like to cancel my trial under license number 3QDC4Y-MJERRJ-4XC9KW.

Kind regards,

Joop

Offline r@vast

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Re: Cancel Cleanup Premium auto renewal
« Reply #100 on: March 02, 2020, 03:41:09 PM »
Hi,

I have the same. I would like to cancel my trial under license number 3QDC4Y-MJERRJ-4XC9KW.

Kind regards,

Joop

Hi,

Your auto-renewal has been cancelled.
You can continue using Avast Cleanup Premium until Apr/01/2020.

Offline razielsoulshadow

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Re: Cancel Cleanup Premium auto renewal
« Reply #101 on: March 02, 2020, 06:52:58 PM »
Hi, I'm having the same issues as the last few replies. Could you unsubscribe me from the 60-day trial as well? It's supposed to end tomorrow...

License is QDWVYH-LY78A2-4P49TJ

Thanks!

Hi,

Your auto-renewal for Avast Cleanup Premium has been cancelled.

For everyone who comes on here, I'd like to mention that it turns out my auto-renewal was only cancelled AFTER they converted my trial into a year's paid subscription. And charged me for it. Two days before my 60-day trial was to end, which they luckily gave me evidence of. Now I have to take it up with my credit card company anyway. Be careful, just because they say they unsubscribed you doesn't mean they didn't charge you.

Offline Asyn

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Re: Cancel Cleanup Premium auto renewal
« Reply #102 on: March 03, 2020, 05:24:59 AM »
-> https://support.avast.com/article/24/ (Orders/Subscriptions/Refunds)
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Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0