Author Topic: Cancel Cleanup Premium auto renewal  (Read 78711 times)

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Offline jones16

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Re: Cancel Cleanup Premium auto renewal
« Reply #120 on: July 15, 2020, 05:47:57 AM »
I'm trying to cancel the auto renewal for Premium Security. I have the free 60 day trial that is set to end on 7/16. I never received an order confirmation. Please advise.

Offline r@vast

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Re: Cancel Cleanup Premium auto renewal
« Reply #121 on: July 15, 2020, 10:46:48 AM »
I'm trying to cancel the auto renewal for Premium Security. I have the free 60 day trial that is set to end on 7/16. I never received an order confirmation. Please advise.

Hi, Could you please clarify. Do you want to cancel the auto-renewal for the 1-year subscription?

According to the email address you registered with on this forum:pxxxxxxxxx.ak (@) gmail.com

You did not subscribe to any Free Trial but actually subscribed to Avast Premium Security (Multi-Device) 1 Year.
The notification/order details was sent to your email address.
Email Subject: Thank you for your order (#142853952139)
Sent Date:7/14/20, 10:32:30 PM Central Daylight Time

Please check your spam/junk folder. (If need be we can re-send it)

Offline jones16

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Re: Cancel Cleanup Premium auto renewal
« Reply #122 on: July 15, 2020, 02:56:23 PM »
I ordered the free subscription back in May. The subscription number is xxxxxxxxxxxx. That's the one that is set to auto renew on 7/16.
I ordered it on 7/14 at a discounted rate. Order number 142853952139.

I've had 2 services auto renew without notice. I'm trying to prevent the 3rd.
« Last Edit: July 15, 2020, 04:42:40 PM by r@vast »

Offline r@vast

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Re: Cancel Cleanup Premium auto renewal
« Reply #123 on: July 15, 2020, 04:45:52 PM »
I ordered the free subscription back in May. The subscription number is xxxxxxxxxxxx. That's the one that is set to auto renew on 7/16.
I ordered it on 7/14 at a discounted rate. Order number 142853952139.

I've had 2 services auto renew without notice. I'm trying to prevent the 3rd.

Hi,

This one was registered under a different email address: sh**nm*c00 (@) yahoo.com
I have cancelled the auto-renewal.

Offline jones16

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Re: Cancel Cleanup Premium auto renewal
« Reply #124 on: July 15, 2020, 10:21:01 PM »
Thank you!!!!

Offline evie.gumbrell

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Re: Cancel Cleanup Premium auto renewal
« Reply #125 on: August 14, 2020, 11:13:03 PM »
Hi
I have had the auto renewal of Avast Premium Cleanup for  a couple of years and want to stop the next auto renew.  I can't find an original order number to submit the request.  Please help

Offline bob3160

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Re: Cancel Cleanup Premium auto renewal
« Reply #126 on: August 14, 2020, 11:15:14 PM »
Hi
I have had the auto renewal of Avast Premium Cleanup for  a couple of years and want to stop the next auto renew.  I can't find an original order number to submit the request.  Please help
Use the following to get help, https://support.avast.com/article/24/ (orders and refunds) if you don't have an order # use 00000000 then explain your problem.
Orders/Renewals/Refunds -> https://support.avast.com/article/24/
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 10 Pro v20H2 64bit, 24 Gig Ram, 1TB SSD, AvastOmni 20.7.xxx, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq

Offline jaqueline.erlach

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Re: Cancel Cleanup Premium auto renewal
« Reply #127 on: August 15, 2020, 02:03:56 PM »
Hey,
I have tried out the 60 day trial version of Avast Cleanup Premium and I don't want to use it in the future, hence I don't want it to auto renew the subscription on August 21st. I can send you my trial ID via pn.
Can you help me?

Thank you!
Jaqueline Erlach
« Last Edit: August 15, 2020, 02:05:35 PM by jaqueline.erlach »

Offline bob3160

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Re: Cancel Cleanup Premium auto renewal
« Reply #128 on: August 15, 2020, 02:07:55 PM »
Hey,
I have tried out the 60 day trial version of Avast Cleanup Premium and I don't want to use it in the future, hence I don't want it to auto renew the subscription on August 21st. I can send you my trial ID via pn.
Can you help me?

Thank you!
Jaqueline Erlach
Cancelling your trial,
If you used your credit card to get the trial then please check your email inbox there will be a confirmation email about the start of trial with a link to cancel it.
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 10 Pro v20H2 64bit, 24 Gig Ram, 1TB SSD, AvastOmni 20.7.xxx, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq

Offline jaqueline.erlach

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Re: Cancel Cleanup Premium auto renewal
« Reply #129 on: August 15, 2020, 03:11:13 PM »
Thank you for your answer bob3160.

Unfortunately I don't have a credit card nor can I find a mail in my inbox from the mail adress I used for this account.

Best wishes,
Jaqueline Erlach

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Offline bob3160

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Re: Cancel Cleanup Premium auto renewal
« Reply #131 on: August 15, 2020, 04:46:31 PM »
Thank you for your answer bob3160.

Unfortunately I don't have a credit card nor can I find a mail in my inbox from the mail adress I used for this account.

Best wishes,
Jaqueline Erlach
You're welcome.
Use the following to get help, https://support.avast.com/article/24/ (orders and refunds) if you don't have an order # use 00000000 then explain your problem.
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 10 Pro v20H2 64bit, 24 Gig Ram, 1TB SSD, AvastOmni 20.7.xxx, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq

Offline 沛軒

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Re: Cancel Cleanup Premium auto renewal
« Reply #132 on: August 17, 2020, 04:25:47 PM »
我有退款了,但是退款一直沒退回。

Offline r@vast

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Re: Cancel Cleanup Premium auto renewal
« Reply #133 on: August 17, 2020, 05:05:22 PM »
我有退款了,但是退款一直沒退回。

Hi,
Please provide the (refund) ticket number and I will look into it.
------------------------------------
你好
请提供(退款)票号,我会调查一下。

Offline kayonov

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Re: Cancel Cleanup Premium auto renewal
« Reply #134 on: September 01, 2020, 06:47:12 PM »
Hi

I'm trying to cancel the auto renewal for Premium Security. I have the free 60 day trial that is set to end on 9/15. I don't have a confirmation email but I can provide the subscription number

Edit: I'm sorry. The subsription was made on a different email. The issue is resolved now
« Last Edit: September 01, 2020, 09:02:20 PM by kayonov »