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Author Topic: white screen on opening  (Read 6756 times)

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REDACTED

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white screen on opening
« on: January 02, 2018, 05:43:30 PM »
Hi .. have Avast internet security installed
when i open the avast user interface all i get is a white box/screen
have tried uninstalling and re installing etc ..... still the same
have updated to latest version .. still no joy
does anybody have a fix .. !!

Have now uninstalled and re-installed in safe mode
have updated graphics card as advised..
but still get a white screen when opening avast user interface
if i click on subscription interface .. i get white screen as in pic
but other tabs .. like ... General.. Components etc show up ! as pic
cant run scans or use vpn etc ...


Avast internet security
windows 7 Home Premium
firefox

                                 john.
« Last Edit: January 08, 2018, 04:00:50 PM by flekka »
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Offline MartinZ

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Re: white screen on opening
« Reply #1 on: January 02, 2018, 06:03:15 PM »
Please try to update your graphic card driver... How many cores has your CPU?
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REDACTED

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Re: white screen on opening
« Reply #2 on: January 04, 2018, 09:17:23 PM »
Sorry .. but how where do i find / and do thst please

                     john
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Offline MartinZ

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Re: white screen on opening
« Reply #3 on: January 05, 2018, 04:36:45 PM »
Right click on taskbar at the bottom, then select Task manager, then click on Performance tab, make a screenshot a post it here please
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Offline Rundvleeskroket

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Re: white screen on opening
« Reply #4 on: January 05, 2018, 04:41:20 PM »
Lol. On Windows 7 the performance tab wil not tell you anything about the CPU or the number of cores. It defaults to one graph for all cores. Someone who has to ask where to find this information is unlikely to have changed that setting.
« Last Edit: January 05, 2018, 04:43:10 PM by Rundvleeskroket »
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REDACTED

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Re: white screen on opening
« Reply #5 on: January 05, 2018, 04:49:39 PM »
Martin ... is this what you asked for
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Offline Rundvleeskroket

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Re: white screen on opening
« Reply #6 on: January 05, 2018, 04:59:26 PM »
I'm amazed it is set to show all cores lol.
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REDACTED

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Re: white screen on opening
« Reply #7 on: January 08, 2018, 03:01:57 PM »
Me too.... :P      Have updated graphics card,,,   uninstalled and re-installed Avast  while in safe mode ...
still exactly the same .. keep getting a white screen on opening user  interface
« Last Edit: January 08, 2018, 03:54:37 PM by flekka »
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Offline MartinZ

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Re: white screen on opening
« Reply #8 on: January 08, 2018, 07:01:30 PM »
that's really weird. the Chromium renderer cannot load..Could you please try the Windows Safe mode? To be honest I don't have an easy solution for you as it's hard to identify the source of problem..
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REDACTED

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Re: white screen on opening
« Reply #9 on: January 08, 2018, 07:37:24 PM »
I did try runnung in safe mode ... uninstall and re-installed .. used the avast uninstall tool
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REDACTED

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Re: white screen on opening
« Reply #10 on: January 11, 2018, 04:00:07 AM »
I uninstalled and reinstalled Avast and tried repairing it.  All to no avail.  Keep getting just a white screen.  Any fixes?
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REDACTED

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Re: white screen on opening
« Reply #11 on: January 13, 2018, 03:09:25 PM »
Windows is corrupted. That is the answer. You have missed some crucial files. Reinstall.
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Offline angrybirdice8

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Re: white screen on opening
« Reply #12 on: March 04, 2019, 01:38:23 AM »
i kept geting white screen in opening and wont load in windows 8.1
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