Author Topic: Licenses number less then I bought  (Read 2868 times)

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Offline Sergey G

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Licenses number less then I bought
« on: February 16, 2018, 07:25:23 AM »
Hello!

I have wrote 2 times in business support and did't receive answers.
It's problem with licenses. Therefore Avast team can me help only.

I bought licenses on 27 devices / 3 years  on Avast Business Antivirus Managed 22.11.2017 for my company
Then I bought licenses on 3 devices / 3 years  on Avast Business Antivirus Managed 09.02.2018 for same company.
So, I have licenses on 30 devices / 3 years with little different date of ending. I think so. But after buying license on 3 device I have seen in Avast management console (on my linux server) what I have licenses on 3 devices / 6 years (Devices - 3, Expiration - 11/23/2023). It is not right.
2 screenshots:
https://drive.google.com/file/d/1ohiugNWAWcLYRXmX8QhNn7HKdRu9j2Xm/view
https://drive.google.com/file/d/1bCAs12_sxsAvRJHDTvBMIh8zbjEjv8L8/view
Help me, please. I can't use your product.

Offline Asyn

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Re: Licenses number less then I bought
« Reply #1 on: February 16, 2018, 07:45:46 AM »
Win 8.1 [x64] - Avast PremSec 21.7.6459.IBC [UI.658] - EEK - Firefox ESR 78.12 [NS/uBO/PB] - TB 78.12
Avast-Tools: Secure Browser 92.0 - Cleanup 21.2 - SecureLine 5.12 - Driver Updater 21.2 - CCleaner 5.83
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Sergey G

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Re: Licenses number less then I bought
« Reply #2 on: February 16, 2018, 07:53:43 AM »
I have send 2 requests there. No answer

Offline Asyn

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Re: Licenses number less then I bought
« Reply #3 on: February 16, 2018, 07:55:47 AM »
Are you sure that you didn't contact business support instead..??
Win 8.1 [x64] - Avast PremSec 21.7.6459.IBC [UI.658] - EEK - Firefox ESR 78.12 [NS/uBO/PB] - TB 78.12
Avast-Tools: Secure Browser 92.0 - Cleanup 21.2 - SecureLine 5.12 - Driver Updater 21.2 - CCleaner 5.83
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Sergey G

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Re: Licenses number less then I bought
« Reply #4 on: February 16, 2018, 07:59:56 AM »

Offline Asyn

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Re: Licenses number less then I bought
« Reply #5 on: February 16, 2018, 08:01:32 AM »
Win 8.1 [x64] - Avast PremSec 21.7.6459.IBC [UI.658] - EEK - Firefox ESR 78.12 [NS/uBO/PB] - TB 78.12
Avast-Tools: Secure Browser 92.0 - Cleanup 21.2 - SecureLine 5.12 - Driver Updater 21.2 - CCleaner 5.83
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Sergey G

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Re: Licenses number less then I bought
« Reply #6 on: February 16, 2018, 08:02:45 AM »
OK. I'll try another...
Thank you.

Offline Asyn

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Re: Licenses number less then I bought
« Reply #7 on: February 16, 2018, 08:04:55 AM »
You're welcome.
Win 8.1 [x64] - Avast PremSec 21.7.6459.IBC [UI.658] - EEK - Firefox ESR 78.12 [NS/uBO/PB] - TB 78.12
Avast-Tools: Secure Browser 92.0 - Cleanup 21.2 - SecureLine 5.12 - Driver Updater 21.2 - CCleaner 5.83
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Sergey G

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Re: Licenses number less then I bought
« Reply #8 on: February 19, 2018, 03:09:52 AM »
There is silent too from Friday.
May be I can send email to somebody?

Offline Asyn

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Re: Licenses number less then I bought
« Reply #9 on: February 19, 2018, 05:12:13 AM »
There is silent too from Friday.
That's normal on weekends.
Win 8.1 [x64] - Avast PremSec 21.7.6459.IBC [UI.658] - EEK - Firefox ESR 78.12 [NS/uBO/PB] - TB 78.12
Avast-Tools: Secure Browser 92.0 - Cleanup 21.2 - SecureLine 5.12 - Driver Updater 21.2 - CCleaner 5.83
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Sergey G

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Re: Licenses number less then I bought
« Reply #10 on: February 20, 2018, 03:18:07 AM »
Today no answers too.
Can I restore my licenses anything?
Where can I ask?
Antivirus on our workstations has not been updates more week.
I bought license on 30 devices, but I can use 3 only. Why anybody don't fix it so long?

Offline Sergey G

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Re: Licenses number less then I bought
« Reply #11 on: February 21, 2018, 03:33:58 AM »
Thank you for help and attention.
All licenses has been restored.

Offline Asyn

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Re: Licenses number less then I bought
« Reply #12 on: February 21, 2018, 04:21:04 AM »
You're welcome and thanks for the feedback.
Win 8.1 [x64] - Avast PremSec 21.7.6459.IBC [UI.658] - EEK - Firefox ESR 78.12 [NS/uBO/PB] - TB 78.12
Avast-Tools: Secure Browser 92.0 - Cleanup 21.2 - SecureLine 5.12 - Driver Updater 21.2 - CCleaner 5.83
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0