Author Topic: Problem when switching form Avast Internet Security back to Avast Free Antivirus  (Read 407 times)

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Offline EddL737

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My Avast Internet Security is about to expire, so I went back switch it back to Avast Free Antivirus in the Subscription tab. After that, I waited for the process to finish, but after half an hour it still stuck close at the finish. So, I go check what is happening, turns out the update part is stuck at this part:

launching executable file:C:\Program Files\AVAST Software\wsc_proxy.exe\ svc\ unregister\ firewall

I try end process wsc_proxy in the Task Manager, but it said access denied and I can't close it. Restarting the pc cause a my internet ip address to be block by Avast and enable to use the internet. I manage to fixed that problem by System Restore, but the root of the problem still exist.

So, any help?

Avast version 17.9.2322 (build 17.9.3761.0) Window 7 Ultimate 64-bit
« Last Edit: January 04, 2018, 05:09:37 PM by EddL737 »

Offline Asyn

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1. Download Avast Free Antivirus: https://files.avast.com/iavs9x/avast_free_antivirus_setup_offline.exe
2. Follow instructions: https://www.avast.com/uninstall-utility (Run this tool for all prior installed Avast versions..!!)
3. Reinstall Avast with the downloaded installer from point 1.
4. Reboot.
Win 8.1 [x64] - Avast PremSec 20.5.2415.BUC [UI.532] - CC 5.68 - EEK - FF ESR 68.10 [NS/AOS/uBO/PB] - TB 68.10 - SB/CP/SL/DU.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0