Author Topic: Avast not giving answers about my VPN refund petition.  (Read 1573 times)

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Offline Juan429

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Avast not giving answers about my VPN refund petition.
« on: May 09, 2019, 09:02:44 PM »
I was charged 5 days before my trial ends. Sent a petition to the official Avast refund support area. No answers were given til today. Anyone knows how much it will take for them to answer? I'm getting bad feelings about this and I need the money. Thanks.

Offline bob3160

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Re: Avast not giving answers about my VPN refund petition.
« Reply #1 on: May 09, 2019, 09:38:15 PM »
7-10 business days.
Post your Support ticket # here and don't file any new ones.
Each new request starts the process all over again.
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Offline Juan429

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Re: Avast not giving answers about my VPN refund petition.
« Reply #2 on: May 10, 2019, 07:52:51 PM »
Hi, and thanks for the reply. I don't know where to find it. I know that the system gave me a number, but I thought it wasn't important. However you did help. I'll keep noticing.

Offline bob3160

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Re: Avast not giving answers about my VPN refund petition.
« Reply #3 on: May 10, 2019, 09:38:39 PM »
I've reported your concerns to Avast.
Let's see if that helps but, don't expect anything here till after the weekend.
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Offline BWhit

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Re: Avast not giving answers about my VPN refund petition.
« Reply #4 on: May 13, 2019, 05:15:29 PM »
Hi Juan429,

I have replied to your refund request now; your refund is now approved for processing.

Please be aware, it may take between 5 to 7 business days to have the funds back in your account.

Please do not hesitate to contact me back if you need any further assistance.

Offline Juan429

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Re: Avast not giving answers about my VPN refund petition.
« Reply #5 on: May 14, 2019, 07:19:22 PM »
Hi Juan429,

I have replied to your refund request now; your refund is now approved for processing.

Please be aware, it may take between 5 to 7 business days to have the funds back in your account.

Please do not hesitate to contact me back if you need any further assistance.

Thanks. Once I receive the refund i'll get you noticed. Just got an e-mail to rate the suport. I have not received anything confirming my refund so i'll believe its automatically

Offline Hils

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Re: Avast not giving answers about my VPN refund petition.
« Reply #6 on: August 27, 2019, 09:27:06 AM »
Hi I have purchased a VPN about 2 weeks ago it doesn't work I dont know how to receive a refund so I'm asking on here ..its a very complicated system for an older person not tech savvy. I paid through PayPal and would like the money refunded as I now have another VPN that is simple to use and working... it also states that I do not have any subscriptions very confusing please help regards
« Last Edit: August 27, 2019, 09:31:16 AM by Hils »

Offline Asyn

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Re: Avast not giving answers about my VPN refund petition.
« Reply #7 on: August 27, 2019, 10:33:32 AM »
-> https://support.avast.com/article/24/ (Orders/Renewals/Refunds)
W8.1 [x64] - Avast PremSec 19.9.2394.B#1 - CC 5.63 - EEK - Firefox ESR 68.3 [NS/AOS/uBO/PB] - Thunderbird 68.3 [EM] - ACP/ASL.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline bob3160

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Re: Avast not giving answers about my VPN refund petition.
« Reply #8 on: August 27, 2019, 01:35:11 PM »
Contact Sales: https://support.avast.com/en-us/contact/enter/
If you don't have an order # use 00000000 then explain your problem.
Free avast! Security Seminar: https://goo.gl/kh3cqR  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 10 Pro v1903 64bit, 8 Gig Ram, AvastFree 19.6.xxxx, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq