Author Topic: Refund Request / Avast Customer Service Standards  (Read 670 times)

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Offline meli.bee

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Refund Request / Avast Customer Service Standards
« on: January 04, 2018, 10:07:08 PM »
Hello,

I am wondering if anyone else has had issues with Avast's customer service? I had several of their products auto-renew, and I was well within the 30 day money back guarantee window when I requested a refund. This was back in September. Since then, I have repeatedly waited for weeks to have someone from Avast get back to me. The first time, they seemed willing to refund me and asked for some follow up information, which I provided. I then had to follow up several times, without hearing back from Avast until they finally notified me that I was no longer within the 30 day timeframe! The reason I am no longer in the timeframe is due to their own customer service delays. It is beyond frustrating, and it's not an insignificant amount of money! If anyone has any tips/advice on how to have this resolved, I would very much appreciate it. Otherwise, I would like to find a way to warn other customers. This is very poor customer service from a reputable company.

Offline Asyn

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Re: Refund Request / Avast Customer Service Standards
« Reply #1 on: January 05, 2018, 05:56:11 AM »
Post your ticket-ID.
Win 8.1 [x64] - Avast PremSec 20.2.2401.Beta#4 [UI.502] - CC 5.65 - EEK - Firefox ESR 68.6 [NS/AOS/uBO/PB] - TB 68.6 - ASB/ASL.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline meli.bee

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Re: Refund Request / Avast Customer Service Standards
« Reply #2 on: January 06, 2018, 02:59:59 PM »
This is the ticket # 962242

Offline Asyn

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Re: Refund Request / Avast Customer Service Standards
« Reply #3 on: January 06, 2018, 03:22:42 PM »
This is the ticket # 962242
OK, I reported it for you.
Win 8.1 [x64] - Avast PremSec 20.2.2401.Beta#4 [UI.502] - CC 5.65 - EEK - Firefox ESR 68.6 [NS/AOS/uBO/PB] - TB 68.6 - ASB/ASL.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline meli.bee

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Re: Refund Request / Avast Customer Service Standards
« Reply #4 on: January 06, 2018, 07:01:52 PM »
Thank you!

Offline Asyn

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Re: Refund Request / Avast Customer Service Standards
« Reply #5 on: January 06, 2018, 07:02:35 PM »
You're welcome.
Win 8.1 [x64] - Avast PremSec 20.2.2401.Beta#4 [UI.502] - CC 5.65 - EEK - Firefox ESR 68.6 [NS/AOS/uBO/PB] - TB 68.6 - ASB/ASL.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0