Author Topic: ONE TOUCH CONNEXION  (Read 7070 times)

0 Members and 1 Guest are viewing this topic.

REDACTED

  • Guest
ONE TOUCH CONNEXION
« on: January 08, 2018, 01:52:56 PM »
Hi ! I have a very big problem.

I do not receive any notification on my mobile device when I want to use the One touch connexion feature. I tried everything to solve the problem. But it stilss not working out. I don't what to do anymore.  :-\ :-\ :-\ :-\

Offline Martin Kvetko

  • Avast team
  • Sr. Member
  • *
  • Posts: 308
Re: ONE TOUCH CONNEXION
« Reply #1 on: January 09, 2018, 10:49:11 AM »
Could you please share platform of you mobile device and avast passwords version on mobile (can be found in settings of avast passwords). thx

REDACTED

  • Guest
Re: ONE TOUCH CONNEXION
« Reply #2 on: January 10, 2018, 02:10:48 PM »
iPhone 7

Avast Passwords 1.10.1.2892

Offline User ÅÅÅ

  • Newbie
  • *
  • Posts: 5
Re: ONE TOUCH CONNEXION
« Reply #3 on: January 14, 2018, 09:38:30 AM »
same here
started around time of year change
no any major system updates at the time problem arise
Huawei Honor 8
Android 7.0
Paid password app version 1.5.4
Avast Premier Desktop version (if password is not standalone app) 17.9.2322

Tried reinstall and paired devices again
« Last Edit: January 14, 2018, 09:41:14 AM by User ÅÅÅ »

Offline Martin Kvetko

  • Avast team
  • Sr. Member
  • *
  • Posts: 308
Re: ONE TOUCH CONNEXION
« Reply #4 on: January 16, 2018, 07:01:17 AM »
I have checked server part and our systems doesn't indicate any issue with One touch login. I'm passing this to our mobile QA to follow up with investigation.

Offline StepanDoubal

  • Avast team
  • Newbie
  • *
  • Posts: 4
Re: ONE TOUCH CONNEXION
« Reply #5 on: January 16, 2018, 02:27:52 PM »
Hi,
it looks like we have an issue with OneTouchLogin on some devices. We are working on fix now.
Thanks very much for the report.