Author Topic: Auto-Renewal Cancellation  (Read 954 times)

0 Members and 1 Guest are viewing this topic.

Offline marcmarcher

  • Newbie
  • *
  • Posts: 1
Auto-Renewal Cancellation
« on: December 30, 2017, 08:32:23 AM »
I have went through all the steps to cancel auto-renewal for my avast cleanup
But it has been a week and I still haven't gotten the confirmation email
When I check my order online, it is still there with auto-renewal green/on

If it stay this way and charge me money when it expires then I will be very mad

Offline Stellarman

  • Avast team
  • Sr. Member
  • *
  • Posts: 287
  • Product Manager
Re: Auto-Renewal Cancellation
« Reply #1 on: January 02, 2018, 03:51:12 PM »
Hi,

could you please send me your email (the one you used for purchase/trial registration) so we can check the status of auto-renewal and cancel it if it is still on?
You could send it via PM to keep it private.

Thank you!

Offline sina_hs3

  • Newbie
  • *
  • Posts: 1
Re: Auto-Renewal Cancellation
« Reply #2 on: March 04, 2018, 11:42:46 PM »
Hi, I have the same problem and am not sure if this auto-renewal option has been canceled on my account. I appreciate any help!
Thank you.

Offline bob3160

  • Avast √úberevangelist
  • Probably Bot
  • *****
  • Posts: 40112
  • 59 Years of Happiness
    • bob3160 Protecting Yourself, Your Computer and, Your Identity
Re: Auto-Renewal Cancellation
« Reply #3 on: March 05, 2018, 12:24:32 AM »
Hi, I have the same problem and am not sure if this auto-renewal option has been canceled on my account. I appreciate any help!
Thank you.
Follow the instructions supplied in reply #1
Free avast! Security Seminar: https://goo.gl/kh3cqR  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 10 Pro v1809 64bit, 8 Gig Ram, AvastFree 19.2.2364, WinPatrol, Unchecky How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq