Author Topic: Cannot load Netflix.com or even Avast.com (Avast Premier)  (Read 2035 times)

0 Members and 1 Guest are viewing this topic.

Offline Jens93

  • Newbie
  • *
  • Posts: 3
Cannot load Netflix.com or even Avast.com (Avast Premier)
« on: January 11, 2018, 09:08:15 AM »
Something has gone really wrong since last update.

Cannot load selected sites like NETFLIX.COM and even AVAST.COM does not load fully.

Have tried to uncheck the box for scanning HTTPS sites without any difference.

Inactivating Avast works though.

Avast Premier
Windows 10
« Last Edit: January 11, 2018, 09:10:05 AM by Jens93 »

REDACTED

  • Guest
Re: Cannot load Netflix.com or even Avast.com (Avast Premier)
« Reply #1 on: January 11, 2018, 09:15:38 AM »
I have the same issue with Avast Pro.
At start it seemed like Avast is blocking the CSS file for Netflix but then I started noticing that Avast was blocking some sites entirely like the microsoft homepage and avast homepage.
Only way to use the web now is to turn off Avast entirely.

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 76029
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: Cannot load Netflix.com or even Avast.com (Avast Premier)
« Reply #2 on: January 11, 2018, 09:18:36 AM »
Hi guys, try to disable RealSite.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Jens93

  • Newbie
  • *
  • Posts: 3
Re: Cannot load Netflix.com or even Avast.com (Avast Premier)
« Reply #3 on: January 11, 2018, 10:21:48 AM »
Hi guys, try to disable RealSite.

Yeah! That works! Thanks!

Does not feel like a long term solution though....

When will Avast adress this with a bugg fix?

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 76029
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: Cannot load Netflix.com or even Avast.com (Avast Premier)
« Reply #4 on: January 11, 2018, 10:24:21 AM »
You're welcome and thanks for the confirmation, I'll forward it right away.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

REDACTED

  • Guest
Re: Cannot load Netflix.com or even Avast.com (Avast Premier)
« Reply #5 on: January 11, 2018, 11:02:03 AM »
Fixed it for me too. Thank you!

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 76029
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: Cannot load Netflix.com or even Avast.com (Avast Premier)
« Reply #6 on: January 11, 2018, 11:05:38 AM »
You're welcome.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Filip Braun

  • Avast team
  • Jr. Member
  • *
  • Posts: 97
Re: Cannot load Netflix.com or even Avast.com (Avast Premier)
« Reply #7 on: January 11, 2018, 11:25:55 AM »
Hello,

Thank you for reporting this issue.
Could you please help us gather some logs for analysis?
First enable debug logging: GUI -> Settings -> General -> Maintenance -> Enable debug logging
Then reproduce the issue (Have Real Site turned on and try to visit some of the pages that you have issues with.).
Then create support package and submit it (https://www.avast.com/en-us/faq.php?article=AVKB33) and post the ID of the created package here so we can find it.

Thank you very much,
Filip