Author Topic: VPN wont connect  (Read 3416 times)

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Offline Jon159

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VPN wont connect
« on: January 14, 2018, 09:50:50 PM »
hi

I have a paid subscription and my vpn has been working fine up to about an hour ago.
I have no idea how to cure the issue
Any help would be appreciated. Im using Window 10
Many thanks
Jon

Offline Raeken

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Re: VPN wont connect
« Reply #1 on: January 14, 2018, 10:30:01 PM »
Have you tried another servers?
What is the "error message" when you try to connect?
Do you have the built in version or standalone version (of SecureLine)?
Windows 10 Pro - Version 1903 - 64 Bits | macOS Mojave - Version 10.14.5 | Avast SecureLine VPN - Standalone

Offline Jon159

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Re: VPN wont connect
« Reply #2 on: January 15, 2018, 08:19:41 PM »
hi

Yes I have tried other servers. none connecting.
It says secure vpn connection failed
its not possible to establish a connection.
built in version

Jon

Offline Raeken

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Re: VPN wont connect
« Reply #3 on: January 15, 2018, 09:35:21 PM »
You can contact support: https://support.avast.com/en-us/contact
They can take a few days to handle your situation. Please, do not open more than one support ticket.

Or/and you can try to repair your Avast and see if it helps.

Good luck!  ;)
Windows 10 Pro - Version 1903 - 64 Bits | macOS Mojave - Version 10.14.5 | Avast SecureLine VPN - Standalone

Offline Jon159

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Re: VPN wont connect
« Reply #4 on: January 15, 2018, 09:52:34 PM »
thanks for your help. I put a ticket in yesterday so will wait and see.

Offline Victor300

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Re: VPN wont connect
« Reply #5 on: January 25, 2018, 12:44:54 AM »
I am also getting an error message that says "Oops! SecureLine VPN has encountered technical issues" How do I fix this?

Offline Kathy97

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Re: VPN wont connect
« Reply #6 on: January 28, 2018, 08:58:36 PM »
I am getting an error box saying:
Can't open user profile directory because you lack sufficient privileges.  You might want to contact the administrator of this machine.
This box comes up whenever I try to open Avast Safezone browser since I ran a clean-up today.

Offline Raeken

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Re: VPN wont connect
« Reply #7 on: January 28, 2018, 09:48:36 PM »
Kathy97, have you tried to run as administrator?
Windows 10 Pro - Version 1903 - 64 Bits | macOS Mojave - Version 10.14.5 | Avast SecureLine VPN - Standalone