Author Topic: How do I deal with threats individually?  (Read 1964 times)

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How do I deal with threats individually?
« on: January 14, 2018, 05:08:50 PM »
I just installed Avast and ran a scan, and it tells me there are 3 threats but the only option is to "resolve all". It doesn't even tell me what those threats are. Some of them could be false positives. How do I see what it found and deal with them individually?

Offline Pondus

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Re: How do I deal with threats individually?
« Reply #1 on: January 14, 2018, 05:35:41 PM »
Avast smart scan video  >>  https://www.youtube.com/watch?v=PR3IeQqzYSE

support and FAQ (search and find)  >>  https://support.avast.com/en-us

avast blog  >>  https://blog.avast.com/


Offline DavidR

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Re: How do I deal with threats individually?
« Reply #2 on: January 14, 2018, 06:17:07 PM »
First I don't know what you mean by Threats (a screenshot might help) ?
What were you doing at the time, if running a scan what scan was it (as this does make a difference) ?

Some scans, such as the Smart Scan, run multiple different scan and this makes a difference on what may be displayed.  Some of these different scan could be a free (restricted) version of a component, say Cleanup for instance.

If the Smart Scan - I have been banging my head against a brick wall trying to get Avast to change this button, 'Resolve All' is an 'Action' phrase and the user doesn't want to resolve what they don't know.

If you actually do click Resolve All (from my prior testing) it does give more information, but nowhere as much detail I feel is needed/required.  As you can see we need more information to try and give a detailed answer.
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Re: How do I deal with threats individually?
« Reply #3 on: January 14, 2018, 06:51:02 PM »
yes it was a smart scan. Don't want to remove things blindly.
https://cp.sync.com/dl/4c69e6da0#csjctts5-56bb8ki5-uetrewum-rfyrnbsw

Offline Pondus

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Re: How do I deal with threats individually?
« Reply #4 on: January 14, 2018, 07:03:52 PM »
Screenshots can be attached here, see below the box you write in >>  Attachments and other options

There is nothing to remove as your screenshot say no virus found.


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Re: How do I deal with threats individually?
« Reply #5 on: January 14, 2018, 08:01:02 PM »
yes it was a smart scan. Don't want to remove things blindly.
https://cp.sync.com/dl/4c69e6da0#csjctts5-56bb8ki5-uetrewum-rfyrnbsw
Watch the video. You don't remove them blindly.
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Offline DavidR

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Re: How do I deal with threats individually?
« Reply #6 on: January 14, 2018, 08:25:05 PM »
yes it was a smart scan. Don't want to remove things blindly.
https://cp.sync.com/dl/4c69e6da0#csjctts5-56bb8ki5-uetrewum-rfyrnbsw

As I mentioned you aren't removing them blindly, the name of the Button needs to be changed so as not to scare people away from using it.

If you look at the top of your image, you will see a Bell icon with a blue ball and figure 2, this is the Notifications area and should also give you a little bit more information.
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Re: How do I deal with threats individually?
« Reply #7 on: January 14, 2018, 10:18:24 PM »
Thanks for the info, but there still doesn't seem to be a way to select which issues to resolve in each category. It seems to be an "all or nothing" option.

Offline DavidR

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Re: How do I deal with threats individually?
« Reply #8 on: January 15, 2018, 01:00:42 AM »
Thanks for the info, but there still doesn't seem to be a way to select which issues to resolve in each category. It seems to be an "all or nothing" option.

That I fear may be because the element/component is a paid option, that however would be a guess as there is no detailed information. 

You would have to post a screenshot of the information after clicking Resolve or using the Notifications area that I mentioned before.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.3.6108 (build 24.3.8975.762) UI 1.0.801/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security